Deputy General Manager - Solution Engineering - Global Service Centre at We One

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Engineering, Supply Chain, Logistics, Team Building, Strategic Thinking, Commercial Acumen, Operational Excellence, Change Management, Problem Solving, Collaboration, Talent Development, Governance, Continuous Improvement, AI Integration, Stakeholder Management

Industry

Professional Services

Description

Role Overview Head of Solutions Engineering Shared Services Centre (SSC) (Band 4) This role is a senior leadership position responsible for establishing, leading, and scaling the Solutions Engineering Shared Services Centre supporting Contract Logistics. The role holder will provide strategic and operational leadership across SSC delivery, initial team formation, capability development, and transformation, ensuring the centre delivers high-quality, consistent, and increasingly industrialised engineering support across RFQ, solution development, and enablement activities. The role explicitly requires hands-on experience in launching and embedding service-centre initiatives, including navigating the organisational, cultural, and operational challenges inherent in creating a new global capability within a complex, matrixed 3PL environment. Key Leadership Responsibilities Provide strategic leadership for the SSC operating model, ensuring scalable, repeatable, and high-quality engineering support across RFQs and solution development activities. Lead the identification, hiring, and onboarding of the initial SSC core team, working closely with regional engineering leadership and HR to ensure the right blend of technical depth, leadership potential, and cultural fit. Shape the SSC into a cohesive, high-performing global team, capable of supporting an ambitious, growth-oriented global 3PL across multiple regions and variable solution complexity.Own and govern the SSC delivery framework, including demand intake, prioritisation, capacity management, and service-level performance. Act as a senior partner to regional Solutions Engineering leaders, Commercial, Operations, IT, and Transformation teams, ensuring the SSC is positioned as a value-creating capability, not a transactional support function. Provide senior-level oversight of complex or high-risk solutioning activities executed through the SSC, ensuring quality, commercial soundness, and operational feasibility. Strategic & Operational Accountability Serve as the primary interface between the SSC and regional/global Solutions Engineering leadership, initially with a strong EU focus and a clear roadmap for global expansion. Translate the ambition of a global Solutions Engineering capability into a practical, phased SSC build-and-scale plan, informed by prior experience of what does and does not work in service-centre launches. Anticipate and actively manage the common challenges of SSC establishment, including role clarity, stakeholder adoption, capability ramp-up, knowledge transfer, and perception of value. Ensure SSC strategies are fully aligned with:  Regional and global solutioning priorities  Commercial expectations and growth plans  Operational capabilities and constraints  The longer-term AI and automation agenda Establish clear governance, metrics, and dashboards to demonstrate SSC value creation, productivity uplift, and business impact from an early stage.Act as the senior escalation point for delivery, capability, or adoption issues, leading structured problem solving and driving sustainable resolution. People Leadership & Capability Building Build the SSC leadership and engineering team from the ground up, creating clear roles, accountability, and development pathways. Develop the SSC into a globally recognised centre of capability, not simply a regional support function. Embed a strong ownership, accountability, and continuous improvement culture within the SSC. Partner with HR and functional leadership on succession planning, capability uplift, and long-term talent strategy. Lead change management initiatives associated with SSC launch, scaling, and evolution into new operating models. Qualifications, Experience & Expertise Degree-qualified in Engineering, Supply Chain, Industrial Engineering, or a related discipline. 15+ years of progressive leadership experience, including direct responsibility for launching and scaling Shared Services Centres, Global Business Services, or equivalent global support functions. Demonstrable experience building teams from inception, including hiring, onboarding, and stabilisation phases. Strong exposure to engineering, technical, or solutions-based environments within logistics, supply chain, industrial, or related sectors.First-hand experience operating within a global 3PL or similarly complex, fast scaling organisation is strongly preferred. Strong commercial and operational acumen, with the ability to balance speed, quality, cost, and risk. 1. Strategic Thinking & Business Impact (Band 4 Expectation) Shapes the SSC strategy in alignment with the organisation’s global growth, integrated supply chain, and industrialisation agenda. Balances near-term delivery demands with long-term capability and global scalability. Uses prior launch experience to anticipate risk and embed mitigation into the SSC design. 2. Commercial & Stakeholder Leadership Acts as a trusted senior partner to regional and global Solutions, Commercial, and Operations leaders. Builds confidence in SSC capability through early wins, transparency, and consistent delivery. Ensures SSC outputs directly support competitive, credible, and executable customer solutions. 3. Execution Excellence & Governance Owns governance of SSC delivery across regions and phases of maturity. Establishes standards, metrics, and control mechanisms to ensure predictable outcomes as the SSC scales.Leads structured problem solving, root cause analysis, and continuous improvement across SSC operations. 4. People Leadership & Talent Development Builds and leads high-performing, diverse SSC teams across geographies. Develops future leaders through coaching, delegation, and exposure to complex, ambiguous challenges. Embeds a strong performance culture with clear accountability and succession planning. 5. Collaboration & Influence (Enterprise Mindset) Operates with an enterprise-first mindset across regions and functions. Influences without authority across Solutions, Operations, IT, HR, and Transformation teams. Acts as a connector between SSC delivery, engineering strategy, and global business outcomes. 6. Change & Transformation Leadership Leads SSC transformation initiatives including standardisation, automation, AI enabled tools, and new operating models. Brings teams through ambiguity with clarity, pace, and credibility. Positions the SSC as a future-ready, globally scalable Solutions Engineering capability. 7. Safety, Ethics & ValuesDemonstrates visible safety leadership and a zero-harm mindset. Acts as a role model for ethical conduct, integrity, and professional standards. Builds trust through sound judgement, transparency, and consistency. Band 4 Success Indicators Successful hiring and stabilisation of the SSC core team. SSC operating effectively as a cohesive, global Solutions Engineering capability. Improved speed, consistency, and quality of engineering outputs. Clear progress toward industrialised, reusable, and AI-enabled solution development. Strong leadership bench and positive senior stakeholder feedback

Responsibilities

The Deputy General Manager will lead the establishment and scaling of the Solutions Engineering Shared Services Centre, ensuring high-quality engineering support across various activities. They will also oversee team formation, capability development, and strategic alignment with regional and global priorities.