Deputy General Manager_Telecom BSS Product,FixedNet Applications,AWS ,Kuber at Vodafone United States

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk Management, Compliance, Service Delivery Management, Incident Management, Application Support, Cloud Technologies, Kubernetes, AWS, IBM MQ, WebLogic, Unix, Linux, Python, Java, PL/SQL, ITIL

Industry

Telecommunications

Description

Manage risk, compliance, and audit preparedness across AO-managed platforms. Build team capabilities through upskilling, certifications, and ownership transitions. Collaborate with cross-functional teams and represent AO in strategic forums. Ensure customer satisfaction through proactive monitoring and continuous service improvement. 24*7*365 operations management of 35 legacy and cloud-based applications Risk Management & Compliance: Implementing security protocols and ensuring adherence to industry regulations Leading IT managers, providing training, and ensuring high performance Streamlining workflows to enhance efficiency and reduce downtime Vulnerability analysis management Strong service delivery management Maintaining service levels customer satisfaction and performance metrics Apply now, and we'll be in touch! 1. Expertise in driving major incidents management calls 24*7*365 , providing resolutions and root cause analysis 2. 2.1. 24*7*365 operations management of legacy and cloud based applications 2.2. Risk Management & Compliance: Implementing security protocols and ensuring adherence to industry regulations 2.3. Leading IT managers, providing training, and ensuring high performance 2.4. Streamlining workflows to enhance efficiency and reduce downtime 2.5. Vulnerability analysis management 2.6. Strong service delivery management 2.7. Maintaining service levels customer satisfaction and performance metrics 3. 4. Expertise technical and functional knowledge of TIKL applications like KBA, KSC, VFP WS, WITA, WBCI, WHS, Selectica, PKAT, BKS, COM , CCM, ASAP, Power Changer, VFP, SOC 5. Expertise technical and functional knowledge of Contact center solution applications like Titan, AskEMpolis and API HUB 6. Expertise technical and functional knowledge of Document and order management applications like OneDMS, OPM 7. Application support and operations experience of application using below technologies IBM MQ SBUS IBM BAW, BPM Unix Redhat Linux HP UX AIX Oracle Database AWS OCI Azure 8. Expertise in management, configuration and monitoring of below application servers Tomcat server WebLogic server WebSphere server HTTP server IIS Server Expertise in managing and implementing new solutions using below cloud based technologies and tools Unix Shell Scripting Python Java Scripting PL/SQL Power Shell Bachelor of Engineering Telecom BSS Background is mandatory AWS certified Solution Architect ITIL certified Expertise technical and functional knowledge of TIKL applications like KBA, KSC, VFP WS, WITA, WBCI, WHS, Selectica, PKAT, BKS, COM , CCM, ASAP, Power Changer 5.Expertise technical and functional knowledge of Contact center solution applications like Titan, AskEMpolis and API HUB Expertise technical and functional knowledge of Document and order management applications like OneDMS, OPM Key performance indicators: 24*7*365 operations management of legacy and cloud-based applications Maintaining service levels customer satisfaction and performance metrics Strong service delivery management Leading IT managers, providing training, and ensuring high performance Budget owned: N/A Direct reports: Yes (15+) Dotted reports: None

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Responsibilities

Manage risk, compliance, and audit preparedness across AO-managed platforms while ensuring customer satisfaction through proactive monitoring and continuous service improvement. Lead a team of IT managers, providing training and streamlining workflows to enhance efficiency and reduce downtime.