Deputy Head of Account Management at SOH Career Site

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

122657.0

Posted On

07 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Management, Theatre Management, Leadership, Staff Mentoring, Financial Management, Budgeting, Cost Control, Procurement Compliance, Communication, Negotiation, Stakeholder Management, Project Management, Risk Management, Decision Making, Customer Service

Industry

Performing Arts

Description

Job Status: Full Time, Ongoing Salary: Base salary of $122,657 per annum plus 12% Superannuation Contributions Applications Close: Sunday 24th May at 11:55pm Role Enquires: recruitment@sydneyoperahouse.com [recruitment@sydneyoperahouse.com] Online Application Support: Frequently Asked Questions [https://soh-hr.s3.ap-southeast-2.amazonaws.com/hr/Sydney Opera House Job Application FAQs.pdf] An organisation where diversity of thought and experience is valued, supported and respected. THE HOUSE The Sydney Opera House occupies a unique place in the cultural landscape. A globally recognised icon synonymous with inspiration and imagination, it’s one of the world’s busiest performing arts centres, the nation’s premier tourism destination and a World Heritage masterpiece that belongs to the people of NSW. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community. The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-2026, our ambition is to be Everyone’s House. To make this real, we are focused on four themes that underpin our organisational values (Creativity, Courage, Inclusivity, Integrity, Collaboration and Care): * Everyone feels welcome here. * We better understand and connect with the community. * We are future ready. * We lead and inspire positive change. For more information about the Sydney Opera House please refer to our website [https://www.sydneyoperahouse.com/?gclid=CjwKCAiAtouOBhA6EiwA2nLKHwk-HcPJYkL3rC8LlR2GLMR5pMl07v_0lEH8P9FBq2PYC2d5JVbDrhoCMWYQAvD_BwE&gclsrc=aw.ds]. YOUR NEW ROLE This position provides senior-level event account management services to all hirers at Sydney Opera House and supports the Head of Department in managing the Account Management team and its workload. The Deputy Head of Account Management assists the Head of Account Management in ensuring the team delivers exceptional customer service to hirers and stakeholders. It fosters strong, collaborative relationships to ensure requirements are clearly understood and executed in line with the Opera House’s artistic vision and strategic goals. Responsibilities include managing event allocations and team workloads, contributing to strategic event planning, providing high-level event support, and overseeing the wellbeing and professional development of the team’s Coordinators. Further detailed information about the role and its requirements can be obtained from the role description. [https://soh-hr.s3.ap-southeast-2.amazonaws.com/hr/Production & Events/Deputy Head of Acc. Mgmt. RD - Final.pdf] ARE YOU THE ONE? Key Responsibilities/skills: * Extensive experience in event and/or theatre management, with a proven ability to deliver complex events in high-pressure, fast-paced environments. * Strong leadership capability, including supervising, mentoring and developing staff to drive performance, wellbeing and team effectiveness. * Demonstrated financial and contractual management expertise, including budgeting, cost control and compliance with procurement requirements. * Advanced communication and negotiation skills, with the ability to manage diverse stakeholders and resolve competing priorities effectively. * Proven project management skills, with the capacity to plan, prioritise and deliver multiple concurrent events using relevant systems and tools. * Sound judgement and decision-making ability, with experience operating autonomously while managing risk and escalating critical issues appropriately. THE PERKS The Sydney Opera House give you access to a fantastic range of benefits including: * 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden. * 5 weeks’ annual leave for all ongoing and temporary staff. * Access to salary packaging and discounted health insurance. * Access to a range of professional development programs and staff engagement initiatives. * Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (SEALs) and more. * Fitness Passport and complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives. * Working for an organisation with a 6 Star Green Star performance rating from the Green Building Council of Australia. * Working for an organisation committed to the United Nations Sustainable Development Goals [https://www.sydneyoperahouse.com/our-story/global-goals.html] and the world’s first arts organisation to join the UN’s Global Compact, an international sustainability initiative designed to build a better future for us all. * Complimentary tickets to shows. * And many more! EQUITY AND INCLUSION The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes you for who you are – as you are. So if you require any adjustments to the recruitment process, please contact us as recruitment@sydneyoperahouse.com [recruitment@sydneyoperahouse.com] to discuss. Even if you think you’d be a great fit, but don’t necessarily tick every box in the role description, please get in touch. We welcome and encourage applications from First Nations people, recognising the value, unique skills and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders, people who are d/Deaf and/or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, refugees and the LGBTQIA+ community. NEED TO WORK FLEXIBLY? We know flexibility means different things to different people, so let us know how we can support you to be your best. SOUND LIKE YOU? APPLY NOW Please submit your cover letter and CV via our online portal. In addition you will be prompted to answer the two following targeted questions in the online application platform. 1. Describe a time when you supported or deputised for a senior leader while managing competing event priorities. How did you plan and allocate workloads, support team wellbeing and performance, and ensure consistent, high-quality outcomes for clients and stakeholders? 2. Provide an example of a complex event or portfolio you managed involving multiple internal and external stakeholders with competing priorities. How did you balance customer advocacy with organisational objectives, manage stakeholder relationships and communication, and ensure contractual and operational compliance to deliver successful outcomes? Responses 400-500 words per question. To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan [https://sydneyoperahouse.api.collaboro.com/direct?Guid=a1f266b4-ae36-4902-a745-81cd751cd449]. Applications will not be accepted from recruitment agencies.

Responsibilities

Provides senior-level event account management services to hirers and supports the Head of Department in managing the team and workload. Responsibilities include strategic event planning, managing event allocations, and overseeing the professional development of coordinators.