Deputy Head of Casino Platform Business Operations – Deputy Head at SOFTSWISS

Poznan, Greater Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

iGaming, Fintech, Platform Products, Online Solutions, Operational Strategy, Client NPS, SLA Stability, Service Quality, Compliance Processes, Stakeholder Management, Change Management, Leadership, Analytical Skills, Risk Mitigation, Technological Architecture, Process Optimization

Industry

Software Development

Description

Overview: SOFTSWISS is hiring a Deputy Head of Casino Platform Business Operations to support the growth and efficiency of our Casino Platform division. We are seeking a strategic and execution-driven operations leader to drive a scalable operating model, ensure service excellence, and strengthen cross-team collaboration across key product and client initiatives. About Product: SOFTSWISS Casino Platform Full-service modular software platform to manage online casino operations Learn More Purpose of the role: You will be responsible for driving a predictable and scalable operating model for the Casino Platform, ensuring high service quality, regulatory alignment, and smooth delivery of key client and product initiatives across markets. Key responsibilities: Execute the operational strategy for the Casino Platform in alignment with the product’s and company’s short-term and long-term goals. Build a predictable operating model to support the growing client portfolio (Tier-1/Tier-2). Ensure a high level of client NPS, SLA stability, and service quality. Handle escalations and work with key clients in close collaboration with Commercial and Product leaders. Optimize internal processes, including onboarding, releases, and migrations. Mitigate operational risks, oversee compliance processes, and ensure alignment with regulatory requirements across markets. Work closely with Product, Engineering, Legal, Risk, AML, and Payments teams. Participate in planning and prioritizing the product roadmap from an operational and customer experience perspective. Lead the launch of new markets, features, and major product initiatives together with product and engineering teams. Required Experience: Experience in iGaming, fintech, platform products, or online solutions is highly desirable. 2+ years of experience in a team lead or managerial role. Experience working with metrics, SLAs, budgets, analytics, and P&L (as a plus). Experience with licensing, regulatory frameworks, and compliance processes. Understanding of the technological architecture of platform-based solutions. Strong operational and strategic thinking. Leadership, communication, and change management capabilities. Excellent stakeholder management in a multi-team environment. - Ability to implement quality standards and optimize complex processes. Fluent Russian is a must-have. Our Benefits: Full-time remote work opportunities and flexible working hours Private insurance Additional 1 Day Off per calendar year Sports program compensation Comprehensive Mental Health Programme Free online English lessons with a native speaker Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events.

Responsibilities

You will drive a predictable and scalable operating model for the Casino Platform, ensuring high service quality and regulatory alignment. This includes executing the operational strategy, optimizing internal processes, and collaborating with various teams to deliver key client and product initiatives.