DEPUTY HEAD OF RETAIL

Location: Plymouth, Devon
Salary: £39,513 Per Annum
Hours: Full-time - 37.5 Hours Per Week
Reporting to: Head of Retail

MAKE A MEANINGFUL IMPACT

Are you an experienced senior retail leader looking to make a real difference? St Luke’s Hospice is seeking a passionate and driven Deputy Head of Retail to help shape the future of our thriving retail operation, generating over £4 million annually to support vital care services in our community.

2ND INTERVIEW DATE: TBA

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Hello and thank you for checking out our current vacancy.
It’s worth setting up a job alert or simply checking back in regularly because - as St Luke’s continues to meet the demand of caring for more families - we’re always evolving and new opportunities spring up, both clinical and non-clinical. One of them could be just what you’re looking for!
We value all our people - not only our specialist doctors, nurses and social workers, but also our colleagues more behind the scenes, from our maintenance and catering staff to our fundraisers, administrators, educators and IT team. And that’s just to name a few! It takes a vast variety of skills, experience and knowledge to keep our vital service running smoothly.
As an Employer of Choice, we offer our staff a wide range of benefits and rewards. Not only generous annual leave and pension schemes, but a fantastic health scheme to help towards the cost of eye tests, dental care and physiotherapy. In addition, this gives you access a GP, and counselling and practical information helplines, 24/7.
While working with our hospice is hugely rewarding, knowing you’re helping us make such an important difference, we recognise it’s work that can be challenging emotionally. That’s why, when you join us, we’ll be here to support you all the way.
Don’t miss out on the opportunity to join our friendly, award-winning team – learn more about working life at St Luke’s on our dedicated jobs page.

ABOUT THE ROLE

Working closely with the Head of Retail, you will lead the operational delivery and strategic growth of our extensive charity retail estate. You’ll oversee a high-performing team including four Cluster Managers and a Logistics Supervisor, ensuring targets are exceeded, costs are controlled, and our shops continue to deliver an exceptional customer experience. You will deputise in the absence of the Head of Retail.
This is a key leadership position where your expertise in charity retail, financial planning, team development and property acquisition will be instrumental in driving growth and innovation across our retail network.

KEY RESPONSIBILITIES

• Support the strategic planning and delivery of our retail income targets
• Lead and develop the retail leadership team to maximise shop performance and motivation
• Analyse financial and market data to identify new trading opportunities
• Lead on annual business planning and budgeting
• Oversee property acquisition and lease negotiations for new retail locations
• Ensure compliance with all Health & Safety and Trading Standards legislation
• Drive performance on Gift Aid, stock profitability, and customer service
• Foster a positive and inclusive culture aligned with our values and behaviours