SUMMARY

• Location: Based at our Ilkeston office - Kensington Business Park, The Cottage (Unit 10, Ilkeston DE7 5NY.
• Areas that our branch covers: We cover most of the Ilkeston and Long Eaton areas which covers roughly a 3 mile radius from the centre of each place.
• Contract: Full-time, permanent role
• Salary: £36,000 per year

ABOUT US

Avanti Homecare, established in 2018, is a multi-award-winning, family-run domiciliary care company committed to providing exceptional at-home care services in Derbyshire and Nottinghamshire. With offices in Ilkeston, Ripley, and Long Eaton, we have been supporting our local communities for over six years. Our team is the heart of our success, and we are committed to fostering an environment where employees feel valued, supported, and empowered.

PERSONAL SKILLS

You will be:

• A good listener
• An experienced manager and leader of a team
• Proactive
• Supportive, caring and empathetic
• Honest, kind, and capable of setting professional boundaries
• Responsive
• Open to learning and driving your own development
• A strategic problem solver
• Able to manage your time effectively
• Organised and capable of managing multiple responsibilities
• Committed to your work
• Aspiring to progress in the sector
• Professional
• Flexible - this sector is unpredictable!

ESSENTIAL EXPERIENCE REQUIREMENTS:

• At least 1 year of direct hands-on care experience supporting individuals in a health or social care setting
• A minimum of 4 years of management experience in the health and social care sector
• Level 5 Diploma in Health and Social Care (or willingness to work towards it) or equivalent qualification
• Strong experience in IT systems relevant to care management (e.g., digital care planning, rota software, email, and online calendars)
• Strong written communication and time management skills
• Full UK driving licence and own vehicle
• Live within reasonable distance of the branch (ideally a 30-40 minute drive)

THE ROLE

This is a senior management opportunity to support the Registered Manager in the day-to-day running of our care service. As Deputy Manager, you will support in leading a team of 50 care staff and ensure the delivery of exceptional, person-centred care to a caseload of clients. You’ll be responsible for quality assurance, staff performance management, compliance, safeguarding, and care planning. You will also act as the Registered Managers’ delegate during their absence.

CARE TEAM RESPONSIBILITIES

• Provide clear, supportive leadership to a portion of our care team. Mentor staff, providing guidance, feedback, and opportunities for development
• Manage performance, absence reviews, visa and developmental reviews for a portion of the care team
• Conduct spot checks, fit-to-care assessments, and disciplinary processes
• Maintain accurate records on our staff management digital systems (People Planner and E-days)
• Share on-call duties with the office management team on a 5-week rolling basis, including evenings and weekends (the role includes on-call duties, which are reflected in the overall salary package)
• Contribute to management meetings and agenda preparation alongside the Registered Manager

CLIENT RESPONSIBILITIES

• Oversee a caseload of clients to ensure their care plans are regularly reviewed and high standards are maintained
• Support the Registered Manager with complaints, incidents, and safeguarding concerns, ensuring timely investigations and improvements
• Complete 6-month client reviews and update care plans accordingly
• Carry out eMAR audits and oversee medication updates
• Support new client onboarding by completing assessments, risk assessments, and care plans
• Maintain accurate records on our client management digital system (Access Care Planning and PeoplePlanner)
• Attend external meetings and represent Avanti in a professional manner
• Provide feedback to the care team based on client reviews and observations
• Support the day-to-day operation of the office and liaise with external professionals