JOB SUMMARY AND MISSION

To deputise in the Store Managers absence, to effectively manage the store, maximising sales to exceed targets. To deliver outstanding personal customer service whilst motivating and developing the store team to do the same. To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures. But, most of all…. MAKE PEOPLE SMILE! Through the product, the prices and the service.

BUSINESS REQUIREMENTS

Providing functional expertise and executing functional responsibilities:

• Uses all operational tools to plan for and achieve operational excellence in the store.
• Ensures product & cash security at all times.
• Utilises all organisational tools to ensure compliance to the company Health & Safety policy at all times.

SUMMARY OF EXPERIENCE

• Progressively responsible retail experience
• Customer service experience in a retail environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to communicate clearly and concisely, both orally and in writing
• Ability to manage store operations independently
• Ability to manage effectively in a fast paced environment
• Ability to manage resources to ensure that established service levels are achieved at all times
• Interpersonal skills
• Organization and planning skills
• Good operational skills in a customer service environment
• Good problem solving skills
• Team building skills
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

JOB TYPE / CATEGORY

Retail Customer service, 30 hrs base contract - Ideal for a Key holder or shift supervisor looking for the next step in their management career.

REQUIRED EDUCATION, SKILLS AND QUALIFICATIONS

Previous experience in a Retail supervisory role required.

SUMMARY OF KEY RESPONSIBILITIES

Responsibilities and essential job functions include but are not limited to the following:

Providing functional expertise and executing functional responsibilities:

• Uses all operational tools to plan for and achieve operational excellence in the store.
• Ensures product & cash security at all times.
• Utilises all organisational tools to ensure compliance to the company Health & Safety policy at all times