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Deputy Manager - Customer Care at Mahindra & Mahindra Limited

Ahmedabad, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care Management, Process Optimization, Relationship Building, Quality Feedback Integration, Team Leadership, Strategic Implementation, Dealer Management, Production Management

Industry

Motor Vehicle Manufacturing

Description

Responsibilities & Key Deliverables 1. Creating systems to ensure first time right service as well as managing processes to ensure no loss of production 2. Linking up with Quality and PDRDS to ensure product feedback is incorporated in existing and future products 3. Managing the state by undertaking relationship building between dealers and state team 4. Ensuring that the new initiatives are implemented efficiently as well as making sure of their success 5. Working with subordinates to prepare them to take the organization into the futureExperience 10- 15 YearsIndustry Preferred Qualifications B.E.General Requirements Our commitment to Diversity, Equity, and Inclusion At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive. We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law. We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants. Together, we rise by embracing differences and building a future that reflects the communities we serve.

Responsibilities

The role focuses on creating systems for first-time-right service and managing processes to prevent production loss. It also involves building relationships between dealers and the state team while integrating product feedback into future designs.