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Deputy Manager, Field Service - Mumbai at Whirlpool Corporation - Canada

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Service Partner Operations, Stock Management, Defect Management, Trade Partner Satisfaction, Problem Resolution, Service Quality Monitoring, Escalation Handling, Periodic Stock Checks, Spare Parts Management, Education, Customer Interaction, Quality Assurance, Communication, Team Collaboration, Inventory Management

Industry

Manufacturing

Description

Supervision of Service Partner Operations o Ensure quality of customer service provided by service partners ▪ Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner o Assist service partners in educating service engineers about the right attitude for handling customer interactions o Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade o Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor o Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs

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Responsibilities

The Deputy Manager, Field Service will supervise service partner operations to ensure quality customer service. Responsibilities include monitoring service quality parameters, assisting service partners with stock management, and managing defect issues with trade partners.