Deputy Manager HR People Services at Pakistan Single Window

Karachi, Sindh, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Operations, Employee Lifecycle Management, HRMS, Payroll Coordination, Data Validation, Compliance, Employee Relations, Data Analytics, Reporting, Team Leadership, Process Improvement, Customer Service, Documentation, Audit, Performance Appraisals, Benefits Administration

Industry

IT Services and IT Consulting

Description

HR Operations: Supervise and execute end-to-end employee lifecycle activities, including onboarding, transfers, confirmations, performance appraisals, promotions, separations, and data updates. Ensure accurate and timely updates of employee information in HRMS, PSW Connect, and other relevant systems. Maintain personnel files and digital records ensuring compliance with internal policies and audit standards. Ensure complete documentation and record-keeping for all HR operations. Ensure consistent application of HR policies, SOPs, and SDPs across all employee-related processes. Provide day-to-day operational support to Manager People Services in implementing HR projects and process improvements HRMS & Automation: Coordinate with IT and HR vendors for issue resolution, upgrades, and module configurations. Monitor system workflows to ensure seamless ESS/MSS functionality and user adoption. Maintain HRMS data validation, process mapping, and implementation of system improvements and suggest process automation ideas. Payroll & Benefits Administration: Verify payroll inputs and employee benefits before monthly closure. Oversee timely processing of benefits such as medical insurance, fuel cards, LFA, festive allowance, leave encashments, daycare reimbursement etc. Liaise with Finance and insurance vendors to resolve discrepancies and maintain benefit accuracy. Compliance, Documentation & Audits: Facilitate internal and external audits, ensuring data integrity and policy compliance. Ensure compliance with established Service Delivery Protocols (SDPs), and report process issues or deviations for corrective action. Development and ensure periodic review of SDPs. Coordinate escalations and maintain issue logs to ensure timely resolution. Ensure HR documentation and employee files are audit-ready at all times. Employee Relations & Service Excellence: Respond to employee queries, grievances, and service requests within defined SLAs. Promote a customer-service mindset within the People Services team. Support employee engagement initiatives and feedback mechanisms (e.g., Helpdesk, ESS surveys). Data Analytics & Reporting: Maintain HR operational reports and analysis and assist in preparation of dashboards for review by Manager People Services. Provide data-driven insights to support HR decision-making and strategic planning. Assist in preparation of periodic service performance reports and KPI dashboards. Team Leadership & Collaboration: Supervise day-to-day activities of People Services Executives under the guidance of the Manager People Services. Coordinate with HR sub-functions to support cross-functional service delivery activities. Bachelor’s or master’s degree in human resources, Business Administration, or related field. 7–8 years of experience in HR Operations or People Services, preferably in a tech-driven organizations. Strong command of HRMS systems, payroll coordination, and employee lifecycle management. Competitive salary Fuel Card Health benefits Professional development opportunities Inclusive work culture & much more

Responsibilities

Supervise and execute end-to-end employee lifecycle activities while ensuring compliance with HR policies and documentation standards. Provide operational support for HR projects and process improvements, and maintain accurate employee records in relevant systems.