Deputy Manager - HR Projects at WNS Global Services

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SAP SuccessFactors, Employee Central, Onboarding, Problem-Solving, Analytical Abilities, Communication, Stakeholder Management, Mentoring, Data Corrections, Reporting Tools, Integration Knowledge, Process Optimization, Change Management, Incident Management, Regression Testing, Configuration Changes

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Key Responsibilities: Application Support & Operations Lead L2/L3 support activities for SAP SuccessFactors modules such as Employee Central, Onboarding Analyze, troubleshoot, and resolve complex system issues, defects, and integration failures. Manage incident, problem, and change requests in line with SLAs and ITSM processes. Coordinate with IT support for product issues and escalation management. Ensure system availability, performance, and data integrity. Enhancements & Continuous Improvement Evaluate enhancement requests and provide functional impact analysis. Design and implement configuration changes, minor enhancements, and fixes.• Support quarterly SAP SuccessFactors release management, including impact assessment, regression testing, and stakeholder communication. Identify opportunities for process optimization and automation within SuccessFactors. Stakeholder & Client Management Act as a key functional contact for HR, IT, and business stakeholders. Conduct regular service reviews and communicate support metrics and system updates. Advise stakeholders on best practices, system capabilities, and compliance requirements. Required Skills & Competencies Functional & Technical Skills Strong hands-on experience supporting SAP SuccessFactors (Employee central and Onboarding) Expertise in Employee Central support is highly preferred. Knowledge of SuccessFactors integrations Experience with data corrections, imports/exports, and reporting tools. Professional & Leadership Skills Strong problem-solving and analytical abilities. Excellent communication and stakeholder management skills. Ability to manage priorities in a high-volume support environment. Experience mentoring and guiding support analysts and consultants. Qualifications • Bachelor’s degree in HR, Business Administration, Information Technology, or related field.• SAP SuccessFactors certification(s) preferred.• Maximum 7–10 years of overall experience, with 4–6 years in SAP SuccessFactors support roles.• Experience in AMS, shared services, or global support models is an advantage.

Responsibilities

The Deputy Manager - HR Projects will lead L2/L3 support activities for SAP SuccessFactors modules, analyze and resolve complex system issues, and manage incident and change requests. They will also act as a key functional contact for HR, IT, and business stakeholders, ensuring system performance and data integrity.