AN EXCITING OPPORTUNITY HAS ARISEN AT THE EMPORIUM.

Reporting to the General Manager, you will be responsible for all staff on shift including front of house and kitchen teams ensuring that they are ready for service, aware of daily business activity and that communication is clear and consistent throughout the day.
You’ll deputise for the General Manager and assist with admin duties such as rotas, staff files, banking.

EFFECTIVE MARKETING

· Communicating any potential opportunities for positive media.
· Cross selling other sites as and when opportunity arises.
· Promoting the business in the local area, creating opportunities to drive sales and looking for opportunities for positive publicity.
· Assisting with the Head Office Marketing Team to ensure events are promoted and evaluated.

PEOPLE MANAGEMENT

Setting an example for the rest of the team by being punctual, well groomed and dressed in accordance with James Places’ standards.
· Training, managing and coaching the team to ensure consistent service standards.
· Providing regular feedback and training opportunities
· Effectively performance managing the team & associated administration.
· Maintaining regular communication with the team.
· Holding quarterly “all staff” meetings.
· Ensuring staff noticeboards are up to date, distributing key information to the team including monthly newsletters and “what’s on” information.
· Cascading information from departmental meetings.
· Conducting pre-shift team briefs.
· Motivating and leading the team to success.
· Ensuring staff recognition and praise is actively encouraged by management
· Using customer feedback, social media and other feedback mechanisms to provide timely and regular feedback to staff – supporting the appraisal process.
· Ensuring quarterly appraisal meetings are completed in a timely manner and information is fed into the Head Office talent pipeline
. Assisting with the advertising and recruiting for employees, ensuring the correct process is followed and monitoring the completion of James Places paperwork when Head of Departments are conducting interviews / offering positions
. Assisting with the induction of each employee to James Places, prior to starting work with the company, helping to arrange convenient date/time and informing the new starter accordingly.
· Seeking regular feedback from staff; encouraging suggestions and improvements.

EXPERIENCE/BACKGROUND

· You’ll know what it means to deliver exceptional service, achieve consistently high standards and ensure customers are at the heart of everything we do. You’ll be a hands on manager leading by example to create and maintain a motivated and happy team.
· Experience either as an Assistant Manager, Duty Manager, or a strong Supervisor ready to take the next step, ideally in a pub/restaurant/ hotel.

Please refer the Job description for details