ABOUT US

Step by Step Recovery is a private residential rehabilitation CQC registered clinic, supporting individuals to overcome drug and alcohol addiction in a safe, person-centred, and compassionate environment. Guided by our values of being Positive, Person-centred, Responsive, and Safe, we provide tailored recovery programmes, 24/7 care, and a structured therapeutic community to help clients achieve lasting change.

QUALIFICATIONS

• Level 4 Counselling qualification or NVQ Level 3 in Health & Social Care – essential.
• Management or leadership qualification – desirable.

EXPERIENCE

• Minimum 2 years experience working in a substance misuse or addiction recovery setting – essential.
• Experience supervising or leading a team – desirable.
• Experience working within a residential or supported housing environment – desirable.
• Experience of dealing with safeguarding issues and risk management – desirable.

SKILLS AND ATTRIBUTES

• Strong leadership and interpersonal skills.
• Excellent communication and conflict resolution abilities.
• Ability to remain calm under pressure and manage crisis situations.
• Strong organisational and time management skills.
• Commitment to recovery-focused practice and trauma-informed care.
• Proficient in Microsoft Office and electronic record systems.
  Job Type: Full-time
  Pay: £32,000.00 per year

Licence/Certification:

• Level 4 Counselling or NVQ L3 in Health & Social Care (preferred)

Work Location: In perso

JOB PURPOSE

To support the Registered Manager in the day-to-day operational management of the residential rehabilitation service, ensuring a safe, structured, and supportive environment for clients recovering from drug and alcohol addiction. The Deputy Manager will help oversee the delivery of high-quality care, ensure adherence to regulatory standards, and support the staff team in maintaining a therapeutic community.

JOB DESCRIPTION – KEY RESPONSIBILITIES

• Support the Registered Manager in overseeing the daily operations of the service.
• Supervise and support staff to ensure effective delivery of care and adherence to policies and procedures.
• Ensure the implementation of care plans and risk assessments in collaboration with the clinical team.
• Respond promptly to incidents, complaints, and safeguarding concerns.
• Support the delivery of a structured daily programme including group sessions, workshops, and recovery activities.
• Monitor health and safety across the service and ensure compliance with CQC regulations.
• Conduct regular audits to ensure compliance with internal policies and external regulatory standards.
• Manage and oversee the staff rota to ensure adequate staffing levels across all shifts.
• Ensure accurate and up-to-date record-keeping in line with GDPR and clinical governance frameworks.
• Act as a positive role model for staff and clients, promoting recovery values and professional standards.
• Liaise with external agencies, family members, and stakeholders as appropriate.
  Person Specification