Management & Leadership· Taking responsibility for care provision in the home.· Deputising for the General Manager during periods of absence· Managing the recruitment and training of the team; ensuring training targets are met and the team is competent in their roles.· Managing rotas and ensure that the correct skill mix and number of team members are on duty in line with the assessment of residents needs and demands of the care home.· Leading and inspiring the team to deliver relationship centred outcomes in line with charter, vision, and values.· Taking responsibility for the undertaking and delegation of supervision, appraisal and performance management of the team, supporting them to achieve their potential.· Leading the team to ensure they are aligned with the Dreams Care Homes charter, vision and values.· Ensuring regular communication with colleagues, residents, relatives, and external stakeholders.· Ensuring that all regulatory and statutory requirements are met and company policies and procedures are adhered to.· Ensuring any requirements of a clinical perspective from internal and external audits are actioned within the timescales required.· Ensuring clinical and care team are adhering to the requirements of their codes of conduct which include the requirements for continued registration.High quality relationship centred care· Leading care delivery in the home, to ensure continuous assessment, planning, implementation and evaluation of residents’ care.· Working in partnership to ensure compliance in the home is in accordance with internal and external regulations and requirements.· Ensuring that an outstanding level of relationship centered care, dementia care and clinical care is being delivered within the home.· Ensuring pre-admission assessments are robust and comprehensive and completed in line with Hallmark policies and procedures· Ensure relationship centred care plans are developed and are kept under review that they are appropriate to the residents needs and reflect the care being delivered, the care plans are to be reflective of a process of ongoing assessment of need.· Ensuring the safe management of medication is in line with Dreams Care Homes policies and procedures.· Ensuring medication audits are completed in line with company policies.· Ensuring care delivery is reflective of best practice guidelines.· Have appropriate oversight of the induction process for new starters.· This includes accurate clear documentation that demonstrates a level of competency to undertake their designated role.· Working in partnership with the homes lifestyles team to ensure that a suitable programme of activities and meaningful occupation is in place based on the Hallmarks six senses framework.· Ensure the completion of any investigations, disciplinaries, negative feedback, route cause analysis in line with Hallmark policies & procedures.· Supporting them to achieve their potential through a robust process of Learning & Development.· Ensure revenue and income targets are met.· Ensure the appropriate delegation of duties to the most appropriate competent person/s.· Oversee the coaching and the empowerment of the team to deliver a positive customer experience.· To have a full oversight of the Hallmarks sales process to ensure all team members have the necessary skills to support optimum occupancy in line with the categories of care.· Support the move in process to ensure the residents experience is positive. Ensuring all required moving in documentation and finances are completed prior to admission.· Ensuring all aspects of hospitality services are compliant with legislation and Dreams Care Homes policies and procedures.· Communicating effectively with residents, relatives, team and external stakeholders to enable the delivery of relationship centred care.· Understands, Promotes and works within the Dementia strategy.Health and Safety· Ensuring Regional Team is informed of any incidents in the absence of the General Manager.· Take responsibility for the compliance of all Health & Safety legislation ensuring the completion of Risk Assessments and safe working practices which would include the recording and reporting of any accidents, incidents, and near misses.· Ensuring the equipment and environment is safe within the home.· Maintaining continual personal development by attending and completing all training and qualifications (statutory, mandatory and developmental).· Working within the Company’s policies, procedures and guidelines, in compliance with regulatory and legislative frameworks and in accordance with the Home Charter and Vision.Essential Criteria· QCF Level 4 / ILM 4 in Management or equivalent (the qualification needs to be recognised by Social Care Wales for Welsh homes)Clinical shift once a week ,or more when require, able to cover RGN shift day and night· Flexible approach to requirements of the role & working hours to meet the demands of the care home.· Competence in working with electronic systems which include Microsoft Office applications· Strong leadership and management skills· Ability to develop meaningful relationships· Excellent communication and negotiation skills including the management of challenging conversations· Influencing, listening and negotiating skills· Respectful and able to maintain confidentiality· Transparent, open and honest· Approachable with the ability to effectively build rapport with a diverse range of people· Ability to problem solve· Commitment to delivering a high-quality service· Ability to effectively adapt to change· Ability to promote a professional image for the company at all times· Ability to travel to other homes where needed for training / support· Able to adapt to the Care Home cultureDesirable Criteria· Registered with NMCtrong leadership and management skills· Ability to develop meaningful relationships· Excellent communication and negotiation skills including the management of challenging conversations· Influencing, listening and negotiating skills· Respectful and able to maintain confidentiality· Experience of working with people living with dementia
Job Type: Full-time

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Store discount

Work Location: In perso

Please refer the Job description for details