Deputy Manager - Operations at WNS Global Services

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Process Documentation, Process Compliance, Capacity Planning, MS Office, Power BI, GDS Dashboarding, Training, Root Cause Analysis, Client Management, Stakeholder Management, Team Handling, AP Experience, Invoice Processing, SOP Preparation

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description 7 years of AP experience in the shipping industry with familiarity to all types of Terminal, Transport, Port and MNR invoice processing.-Excellent People Management Skills.-Familiarity with process documentation as per ISO standard.-Drive and conduct process compliance, periodic review of process volumes and capacity planning.-Proficiency in MS office application, Power BI and GDS Dashboarding skills.-Conduct quality related training, Impart Training to the New Joiners/ Staff.-Conduct Root Cause Analysis for Process Improvements.-Past Experience in BPO/shared services centers is preferred.-Experience in Transitioning Processes from onshore/ Client Site and preparation of SOPs.-Should be able to do Client and Stakeholder Management.-Experience in Handling Large Teams along with Team Leads. Qualifications Commerce graduate /MBA Finance

Responsibilities

This role involves driving process compliance, conducting periodic reviews of process volumes, and managing capacity planning, alongside conducting quality-related training and imparting training to new staff. The Deputy Manager will also be responsible for conducting Root Cause Analysis for process improvements and managing large teams including Team Leads.