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Deputy Manager - Operations at WNS Global Services

, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Communication, Team Management, Shift Flexibility, Operations KRA, SLA Management, Brainwave Initiative, Discipline, Punctuality, Protocol Adherence, One-on-One Meetings, People Issue Resolution, Employee Engagement, Audit Representation, TAT Management, Quality Management

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Strong client communication. Manage team and new opportunities3. Flexible with shifts Ensuring Operations KRA - Internal/External Service level agreement are met Drive brainwave initiative in the team Understand and abide by the importance of discipline, punctuality & protocol Conduct monthly 1o1 Address any people issues on timely basis Employee Engagement activities Represent Operations for Internal and external audits Managing TAT and Quality SLAs Preferred candidate from a BPO/BPM industry Qualifications Graduation

Responsibilities

The Deputy Manager will be responsible for ensuring that internal and external Service Level Agreements (SLAs) and Key Result Areas (KRAs) for operations are met. This role involves managing the team, driving internal initiatives, and handling people-related issues promptly.