Deputy Manager - Primary Technical Support at SCHNEIDER ELECTRIC SMART GRID SOLUTIONS LLC

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Installation, Service, Commissioning, Variable Speed Drive, Soft Starters, Servo Drives, Motors, PLC, HMI, Industrial Communication, Modbus, SCADA, Problem Solving, Data Analytical, Communication Skills, Team Player

Industry

Automation Machinery Manufacturing

Description

Description - External Job Description for Primary Technical Support Engineer (Automation) Key Responsibilities: Responsible to resolve, close and escalate customer’s technical queries by providing technical support in pre-sales (product selection, document requests, application information) and post-sales (product installation, troubleshooting, technical characteristics, technical complaints) support to customers on all available channels (ex: Toll free phone, email, chat, web) and prioritizing customer’s support needs which are routed to customer care technical support. Resolve technical requests from customer on product and solutions effectively within fixed timeframe. Understand, evaluate and reproduce received technical questions, determine the causes and convey the solution to reported problem. Creating and managing knowledgebase based on validated solutions. Prepare and provide technical trainings on request to Teammates and Customer Take ownership and ensure the customer is satisfied before closing any request. Assure a proper resolution for queries related to product replacement, on-site intervention, technical complaints and product quality returns. Detect opportunities to serve the customer while addressing customer support requests. Coordinate with relevant Quotation, Sales or Marketing contacts for special prices. Qualifications - External Core Competencies: Minimum 3-6 years hands-on experience of Installation, Service and commissioning Sound knowledge of Variable Speed Drive, Soft Starters, Servo Drives, Motors, PLC’s, HMI, Encoders, SCADA, Relays, Timers and sensors. Understanding of various Industrial Communication network such as Modbus, Modbus TCP/IP RIO, CAN Open, Profibus, Ethernet/IP and Client Server Architecture. Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage. Having Knowledge on M340 /M580 Aveva Scada System and control Expert/Unity pro software would be an advantage. Basic Knowledge of Schneider ATV630/930, ATV320, ATV340, ATV 12 and ATS Soft Starter is must. Qualifications - Internal Bachelor’s degree in electrical/Electronic/Instrumentation Engineering. Minimum 4-6 years of hands on experience on Projects, Services, Installation and commissioning of PLC/PAC Plant Control systems Basic Knowledge of MS Office Tools like Excel, Word , PPT etc Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage. Excellent communication skills (Oral & Written) and ability to interact with global customers. Excellent problem solving and data analytical approach. Excellent team player. BTech Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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Responsibilities

The Deputy Manager is responsible for resolving customer technical queries and providing support in both pre-sales and post-sales scenarios. This includes troubleshooting, product installation, and ensuring customer satisfaction before closing requests.