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Deputy Manager - Process Training - GGN - REF81004W_2025186369 - Airline - at WNS Global Services

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Experience, GDS Knowledge, Team Handling, Communication, Problem-Solving, Decision-Making, Strategy Implementation, Quality Control, Process Improvement, Resource Allocation, Budget Management, Team Leadership, Coordination, Attention to Detail, Reporting, BAU Interventions

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Should have relevant training experience in Airline/ Travel industry Travel Industry experience (GDS knowledge is must- Sabre or Amadeus) Managing end to end NHT and OJT for the process Should have a team handling experience of managing a team of upto 10 trainers. Excellent in communication Supporting the Manager Team Leadership and Management Resource Allocation and Budget Management Communication and Coordination Problem-Solving and Decision-Making Strategy Implementation Quality Control and Process Improvement Eye for detail Prepare and send basic Training reports BAU interventions and refreshers Job Location- Gurgaon (WFO) Shift Timings- Rotational shift Qualifications Graduate

Responsibilities

The Deputy Manager will manage end-to-end New Hire Training (NHT) and On-the-Job Training (OJT) for the process while supporting the manager. Responsibilities also include team leadership, resource allocation, and quality control.