Deputy Manager - Process Training (Life & Pensions) - Bangalore - REF83812 at WNS Global Services

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Needs Analysis, Process Training, Upskilling, Compliance Management, Quality Defect Analysis, Root Cause Analysis, Training Governance, Material Creation, Coaching, Performance Monitoring, Training Effectiveness Measurement, Appraisal, BPO Operations, Process Migration

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description To identify training needs and manage/co-ordinate/plan/deliver and monitor process training & upskilling programmes for all employeesKey Responsibilities:- Ensuring strict and absolute compliance to the training governance plan of the business- Identifying training and development needs through Product Knowledge Tests & Quality defect analysis- Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs- Disbursing Product & Process updates in line with training governance- Co-ordinate / conduct refresher training based on TNI- Conducting appraisals- Devising individual coaching / learning plans- Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals- Supervising training delivery during new hire and project transition periods- Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers- Evaluating trainers and training & development programmes through classroom observation sessions- Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)- Deliver one on one coaching and provide feedback whenever required- Ensure training plans in place, Training docs like SOP's, process maps's- Ensure timely sign off / accreditation of the staff in training- Manage 30-60-90 day performance for the staff signed off - Ensure ramp-up targets for the new learners into productivity Qualifications Graduate minimumPost Graduate preferable Previous Training experience mandatory especially around migrations of new process and operations know how into customer service Min 6 years into BPO & Min. 3 year in training

Responsibilities

The Deputy Manager will be responsible for identifying training needs and managing, planning, and delivering process training and upskilling programs for all employees, ensuring strict adherence to training governance plans. Key duties include conducting needs analysis, disbursing updates, creating training materials, supervising delivery, measuring effectiveness, and managing trainee progress and accreditation.