Posted June 9, 2025
To ensure that Residential Services (RS) operations at Boys’ Town Shelter run smoothly through effective manpower planning, operational oversight, and adherence to regulatory requirements. The Deputy Manager plays a key role in maintaining a child-safe environment, ensuring the well-being and positive development of residents, and supporting the professional growth of staff. The role also involves cross-departmental collaboration, supervision, and proactive engagement with internal and external stakeholders to deliver high standards of care and operational excellence.

MANAGERIAL

• Ensure compliance with Boys’ Town, MSF, and regulatory bodies’ requirements.
• Represent Head of RS in his/her absence.
• Ensure timely updates of documents (SOPs, JDs, Portfolios, Fire Drill Reports, BOV Reports).
• Lead planning, drafting, and finalization of monthly duty rosters.
• Conduct staff interviews, onboarding, and annual performance appraisals.
• Monitor and assist in budget planning, expenditure, and vendor payments.
• Participate in setting, tracking, and evaluating annual KPIs.
• Annually review Job Descriptions and Standard Operating Procedures for relevance and improvement.
• Provide feedback to senior management to inform policies and decision-making.