WHAT WILL THIS ROLE INVOLVE?

As a Deputy Manager you will be responsible for a strong team, you’ll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on financial KPIs, including wages, wastage and shrinkage will form a key element of the role, together with non-financials such as customer service/feedback, internal audit and standards and compliance.

WHAT WILL YOU BE RESPONSIBLE FOR?

• Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
• Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
• Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
• Manage and minimise all controllable costs efficiently and within planned budgets
• Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
• Recruit, develop and retain high calibre colleagues that reflect the Ryman and TPRG Values and Behaviours
• Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
• Drive a culture of coaching and development within the store