SITE OVERVIEW

Nestled in the historic heart of Harrow on the Hill, The Castle is a traditional British pub with timeless charm. We offer freshly prepared food made from locally sourced ingredients, expertly kept cask ales, and a warm, welcoming atmosphere. More than just a pub, The Castle is the beating heart of the Hill , a true community hub where locals, families, and regulars feel at home.

JOB OVERVIEW

We are seeking an experienced and personable Deputy Manager to join our senior management team. The ideal candidate will have a strong background in the pub industry, proven leadership skills, and the ability to deliver exceptional service while managing the day to day running of a busy community pub. This role is central to maintaining our high standards, leading the team, and supporting the General Manager in all aspects of operations.

QUALIFICATIONS

• Proven management or supervisory experience in pubs or hospitality.
• Strong leadership skills, with the ability to inspire and manage a team.
• Excellent interpersonal skills, approachable, personable, and customer focused.
• Experience with stock management, ordering, and rota planning.
• Good organisational and problem solving skills, with the ability to stay calm under pressure.
• Flexibility to work evenings, weekends, and holidays as required.
• A genuine passion for pubs, food, and delivering outstanding guest experiences.

• Lead daily operations to ensure excellent customer service and smooth running of the pub.
• Build strong relationships with our regulars and the local community, maintaining the Castle’s family feel.
• Supervise, motivate, and develop the team, fostering a positive and supportive workplace culture.
• Oversee food and drink service, ensuring consistency, quality, and compliance with health and safety standards.
• Carry out back of house management, including:
• Stock counts and control
• Ordering food, beer, and supplies
• Creating and managing staff rotas
• Assisting with marketing and promotions
• Confidently run shifts and take responsibility in the absence of the General Manager.
• Handle guest enquiries and feedback professionally, always aiming for resolution and satisfaction.