Deputy Manager - Transactional Quality/Six Sigma/Process Excellence - REF85 at WNS Global Services

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Finance & Accounting, Stakeholder Management, Quality Assurance, Six Sigma, Excel, SAP, Oracle, ISO, Communication Skills, Root Cause Analysis, Process Improvement, Accounts Payable, Accounts Receivable, General Ledger, Vendor Master Data, Invoicing

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Key AccountabilitiesShould be well versed with the Finance & Accounting functional knowledgeGood stakeholder management - client and internal stakeholdersConducting Quality checks as per sampling strategy Daily Weekly & Monthly reportingTracking and reporting SLA s Maintain customer complaints and perform RCA and initiate Corrective action and Preventive action along with Operation teamProviding effective feedback to all processersWorking on Bottom performers to bring them upConduct Team huddles to update the group on Quality related issues calibration on new updates common errors categories and measures to avoid errorsClient calibration on new process and updatesEnhancing performance of the team based on SLA s through Quality Control check Action plan and expert analysisKnowledge Qualifications Commerce Graduate Domain knowledge – Any of the below PTPWorked in PTP team having Accounts Payable process knowledgeKnowledge of Invoice ProcessingKnowledge of Vendor Master dataKnowledge of Travel and ExpenseKnowledge of Payment Proposal will be additional advantageOTCWorked in OTC team having Accounts Receivable process knowledgeKnowledge of Cash ApplicationsKnowledge of Customer CreationsKnowledge of InvoicingKnowledge of Collections will be additional advantageRTRWorked in RTR team having end to end RTR process knowledgeKnowledge of GL FA open item clearing etcKnowledge of excelCapabilitiesGood Communication Skills (Internal and External)Quality Assurance Proficiency in MS OfficeStakeholder ManagementSpecial Role RequirementsSix Sigma Yellow Belt (at-least trained if not certified)Accounts Domain ExpertiseAdvance ExcelKnowledge in SAP Oracle etcKnowledge of Basic ISO and 7 QC tool will be preferredWork ExperienceMinimum 5 to 7 years of work experience in Quality AssuranceLocationMumbai Qualifications Commerce GraduateGreen Belt Trained/Certified

Responsibilities

The Deputy Manager will conduct quality checks, manage stakeholder relationships, and track service level agreements (SLAs). They will also provide feedback to team members and work on performance improvement plans.