Deputy Manager - Transformational Quality - Mumbai - Thane - REF85296J_2025 at WNS Global Services

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Continuous Improvement, Lean Six Sigma, Process Mapping, DMAIC, SIPOC, Fishbone, Pareto, Stakeholder Management, Communication Skills, Project Management, F&A Processes, Automation, Analytics, Coaching, Mentoring, Root Cause Analysis

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Job Description: Deputy Manager – Continuous Improvement (CI), F&A Processes ________________________________________ 🎯 Role Objective To drive and embed a culture of continuous improvement across Finance & Accounting processes by identifying inefficiencies, implementing Lean Six Sigma methodologies, and delivering measurable business impact. The role will support transformation initiatives, process standardization, and automation opportunities across multiple client accounts. ________________________________________ 📌 Key Responsibilities: - Lead CI initiatives across F&A processes (P2P, O2C, R2R) using Lean, Six Sigma and other improvement frameworks Conduct process diagnostics, root cause analysis, and value stream mapping to identify improvement opportunities Facilitate Kaizen events, workshops, and cross-functional brainstorming sessions Collaborate with operations, digital, and transformation teams to implement automation and analytics solutions Track and report CI project metrics (cost savings, cycle time reduction, quality improvements) Coach and mentor team members on CI tools and techniques Support client presentations and governance meetings with CI insights and outcomes Ensure compliance with internal quality standards and client SLAs during CI execution Pilot CI solutions in controlled environments and refine based on feedback before full-scale deployment Conduct periodic reviews to assess sustainability and embed continuous improvement practices ________________________________________ 🧠 Required Skills & Competencies : - Strong understanding of F&A processes in a BPM environment Hands-on experience in Lean Six Sigma (Yellow Belt mandatory; Green/Black Belt preferred) Proficiency in CI tools (Process Mapping, DMAIC, SIPOC, Fishbone, Pareto, etc.) Excellent stakeholder management and communication skills Ability to manage multiple projects and drive results independently ________________________________________ Qualifications Graduate/Postgraduate in Commerce, Finance, or related field. 6–9 years of total experience, with at least 3 years in CI roles within BPM or shared services. Certification in Lean Six Sigma (Yellow Belt minimum). Experience working with global clients and cross-functional teams. Additional Information Role: - Client Facing / IC Role. Shift: - UK Shifts – 1:00 PM to 10:00 PM IST. Work Mode – Work From Office.

Responsibilities

The Deputy Manager will lead continuous improvement initiatives across Finance & Accounting processes, utilizing Lean and Six Sigma methodologies. They will conduct diagnostics, facilitate workshops, and collaborate with teams to implement automation and track project metrics.