GENERAL INFORMATION

Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
External
Location
London
Region
London
Closing Date
05-Oct-2025
Post Type
Permanent
Civil Service Grade

DESCRIPTIONS & REQUIREMENTS

Job description
The Deputy Ombudsman (Complaints) is responsible for leading the work to provide independent oversight of the complaints process nationally, for prisoners, those on community supervision (probation) and in immigration removal centres.
The postholder holds the additional role of Director of Independent Prisoner Complaint Investigations (IPCI). This is the name of the complaint investigation work that the PPO undertakes across the entire prison and youth estate.
The postholder is responsible for ensuring the provision of good quality, timely investigations that meet published targets and respond appropriately to complainants and the services in remit in order to build confidence in the criminal justice system in prisoners, prison staff, ministers and the public.
They provide leadership and direction to all staff within the complaints function at the PPO, including managers, investigators and assessors, ensuring that effective management and administrative systems are in place, fit for purpose and fully functional.
The postholder must be a high performing and experienced leader who is able to work at pace and deal with daily conflicting priorities. They must have the ability to coach and support direct reports to provide inspirational leadership for a function with a current complement of 52 posts.
Additional Information
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace w everyone feels valued and a sense of belonging.
To find out more about how we do this visit:https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

JOB DESCRIPTION ATTACHMENT

• 
  Accessible Candidate Pack Deputy Ombudsman.docx (Job Description Supporting Documents)
• 
  Candidate Pack Deputy Ombusdman Complaints.docx (Job Description Attachment)

EXPERIENCE

We will assess your experience for this role via the following methods
CV or Work History, Statement of Suitability
Evidence of Experience
CV or Work History, Statement of Suitability

Please refer the Job description for details