ActioNet is looking for a Program Manager with an Active Public Trust Clearance. This role will be On-Site in Washington, DC (Zip Code 20229).

SALARY RANGE: $164K-202K

In this role, you will deliver the services identified in the contract. You will be the main Point of Contact (POC) for the services and deliverables provided under the contract. In this role, you will ensure cohesiveness between all Tiers, develop, execute process improvements, and ensure high levels of customer satisfaction. The right candidate will work well with a team, exhibit excellent customer service skills, and be self-motivated, seeking ways to improve the environment.

QUALIFICATIONS (REQUIRED)

• Ten (10) or more years as a Program Manager or similar responsibilities within the Federal Government,
• Must be local to Washington, DC.
• Six (6) or more years managing and leading Enterprise Service Desk teams utilizing Agile and ITIL methodologies.
• Project Management Institute (PMI) Project Management Professional certification
• Managed a team of over 50+ IT professionals.

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Computer Science / Information Systems.
• ITIL 4 certification
• Help Desk Institute (HDI) Certification - Support Center Manager
  ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

• Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery. Oversight for 50+ resources.
• Ensures that projects adhere to ActioNet’s Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status.
• Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point within the Business Unit for issues escalated from the project teams.
• Implements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs.
• Mentors and coaches Business Unit Project and Program Managers, assisting with HR issues, recruiting, and career progression.
• Provide overall financial management for task orders to maintain and grow profitability.
• Develop and maintain existing customer relationships to foster program growth.
• Provide management and leadership on support services, including IT infrastructure, network engineering, systems administration, call center, Desk-side Support, systems security, and software applications
• Plan, initiate, and manage information technology (IT) projects.
• Lead and guide the work of technical staff.
• Serve as liaison between business and technical aspects of projects.
• Plan project stages and assess business implications for each stage.
• Monitor progress to ensure deadlines, standards, and cost targets are met.
• Travel as required (estimated at 10%)