Job Introduction
Pinnacle Group are looking to recruit a Deputy Property Manager to ensure that Pinnacle Group’s responsibilities as the Managing Agent are effectively discharged, estate-based Pinnacle personnel are managed and supervised, the estate is safe and well maintained, service charges are collected and leaseholder enquiries are responded to in a timely manner.
This role is to cover 2 sites in Lower Clapton and is a full time role with the working hours of 9am-5.30pm Monday - Friday.
You will be joining our Residential Property Management who oversees large, complex residential developments on behalf Institutional Investors, Developers and Residents’ Management Companies, providing comprehensive leasehold and block management services.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Assist the Property Manager to ensure annual Service Charge accounts are created, approved by client and issued to leaseholders.
• Monitor payment of contractors and ensure invoices are processed promptly.
• Undertake regular site visits and create site reports covering observations and remedial works required.
• Respond to leaseholder/resident enquiries (phone, email, face-to-face).
• Arrange periodic health and safety assessments/inspections (e.g. lifts, plant, machinery, water and fire) and discharge any resulting actions.

Key requirements:

• Property/block management experience
• Communication (written/oral) & people skills.
• Microsoft Office 365, including MS Word, Excel, and PowerPoint
• Attention to detail.
• Methodical and organised
• Customer care experience

Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Key responsibilities:

• Assist the Property Manager to ensure annual Service Charge accounts are created, approved by client and issued to leaseholders.
• Monitor payment of contractors and ensure invoices are processed promptly.
• Undertake regular site visits and create site reports covering observations and remedial works required.
• Respond to leaseholder/resident enquiries (phone, email, face-to-face).
• Arrange periodic health and safety assessments/inspections (e.g. lifts, plant, machinery, water and fire) and discharge any resulting actions

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Schem