Deputy Quality Officer at Dilkon Medical Center | Winslow Indian Health Care

, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management, Leadership, Data Analysis, Policy Management, Performance Improvement, Training, Supervision, Healthcare Administration, Accreditation Standards, Cultural Awareness, Communication, Confidentiality, Problem Resolution, Interpersonal Skills, Customer Service, Multitasking

Industry

Hospitals and Health Care

Description

Job Details Level: Experienced Job Location: Dilkon Medical Center - Dilkon, AZ Position Type: Full-Time Education Level: Bachelors Degree Salary Range: Undisclosed Travel Percentage: Frequent Job Shift: Day Description Under general supervision of the Chief Quality Officer, directs the development and implementation of integrated quality initiatives. Leads all quality related activities within the organization. Ensures quality health care is provided in a healing and harmonious environment consistent with lawful, ethical and moral principles. Reviews and analyzes data and devises risk minimization programs. Maintains confidentiality of all privileged information at all times. Upholds the principles of WIHCC's Vision, Mission, and Value Statements. Maintains confidentiality of privileged information at all times. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Maintains regular attendance and punctuality. Responsible for the management of the MCN Policy platform, inclusive of organization, tracking, uploading policies, and retiring outdated polices. Oversight of the management of the division's work flow determined by the Chief Quality Officer, assignment of work to subordinates, and ensuring timely and accurate turnaround. Assists the Chief Quality Officer by directly supervising the Health information Management department, Patient Access, Patient Benefits Coordinators, and the Navajo Interpreting program. Improves staff effectiveness by motivation, coaching, counseling, training and recommending progression disciplinary action for employees; planning, delegating, monitoring, appraising job tasks and results in in timely manner, and approving time sheets. Oversees the supervision of personnel, which includes work allocation and productivity, schedules, hiring, training, orientation, and problem resolution, evaluates performance and makes recommendations for personnel actions. Proficiently works with WIHCC leadership, Chief Quality Officer and applicable external quality initiatives (e.g. IHS Improving Patient Care, Navajo Nation Division of Health, etc.) to evaluate and/or revise WIHCC's Performance Improvement plan at least annually. Works with supervisors in their respective departments to develop ongoing data collections process, clearly defined quality metrics and regular reporting of their quality assurance activities. Works with supervisors on continuous Performance Improvement projects that compare WIHCC's performance to both internal and external benchmarks (e.g. GPRA) and reports accordingly. Cooperatively works with health care professionals (e.g. medical staff, dental, nursing, etc.) on improving GPRA measures and develop/compose a report on at least one clinical quality improvement project annually. Oversees ongoing and periodic assessments to identify opportunities for systems improvement; communicates such opportunities to senior leadership and affects changes as directed. Exhibits skills necessary to coordinate training for WIHCC staff as needed for meeting GPRA benchmarks and implementing WIHCC's Performance Improvement Plan. Appropriately helps WIHCC staff to ensure that GPRA data is accessible electronically, and accurately, to the Indian Health Service for GPRA and other audit purposes. Updates taxonomy lists on a quarterly basis to ensure the timely and accurate GRPA reporting measures. Analyzes results of adverse event activities and works with appropriate staff to implement system improvements on adverse outcomes of care. Periodically works with staff to coordinate audits of critical processes at WIHCC (e.g. billing, clinical procedures, accurate medical records, etc.). Chairs Performance Improvement, Department Head, and any other meetings as assigned by the Chief Quality Officer while functions are defined and demonstrated through monitoring of goals and objectives and reports. Responsible for assisting the Chief Quality Officer in meeting accreditation requirements. Leads or co-leads survey readiness activities, including tracers, policy reviews, evidence-of-standards compliance, and data collection. Manages follow-up on regulatory findings, ensures corrective actions are implemented, and monitors sustainability. Delivers or coordinates training sessions on Joint Commission or AAAHC standards, PI tools, patient safety concepts, and policy updates. Effectively communicates and delivers public presentations including quarterly reporting the results of performance improvement activities and GPRA to governing body and results of improvement activities throughout organization and community when appropriate. Delegated as the acting Chief Quality Officer as needed Assists with onboarding of employees to the Division of Quality Management, includes review and creation of orientation binders, establishing routine meetings, education, etc. Requires completion of tasks or duties assigned by supervisor. Builds strong relationships with leaders to support a culture of quality, safety, and accountability Assists with the annual division and department budgets, including preparation, monitoring of expenditures, tracking of grant-related spending, and ensuring financial alignment across the division. Upholds all principles of confidentiality and patient care to the fullest extent. Adheres to all professional and ethical behavior standards of the healthcare industry. Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations. Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors. Possesses cultural awareness and sensitivity. Maintains compliance with all Human Resources requirements. Performs other duties as assigned. Qualifications Minimum Qualifications: Bachelor's degree in Nursing, Mathematics, Computer Science, Finance, Accounting, Healthcare Administration or related area. Three years of experience in Quality Management/improvement. One year in a supervisory capacity. One year experience in an accredited health facility preferred. Quality certification preferred. Bilingual skills in English and Navajo language preferred. Must maintain a valid unrestricted and insurable driver's license. Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act). Knowledge, Skills, Ability Knowledge of applicable federal, state, county, and local laws, regulations, and requirements. Knowledge of medical terminology and documentation. Knowledge of AAAHC and JC accreditation standards Knowledge of CMS hospital requirements Knowledge of strong work ethics in the workplace. Knowledge of basic application of confidentiality. Knowledge of duties and responsibilities of the position. Knowledge of quality systems. Knowledge of basic computer skills, e.g. Outlook, Word, Excel, PowerPoint and RPMS package. Skill in providing leadership to, supervising, training, and evaluating assigned staff. Ability to foster a cooperative work environment. Ability to develop and deliver presentations. Ability to work under the pressure of dealing with multiple tasks and constant deadlines, while maintaining an attention to detail and accuracy. Ability to maintain and adhere to strict confidentiality of medical information and guidelines in accordance with the Privacy Act, HIPAA, AAAHC, EMTALA, and OSHA rules and regulations. Ability to be culturally aware and sensitive. Ability to maintain recordkeeping systems and procedures and quality control standards. Ability to be dependable in attendance and job performance. Ability to meet attendance, overtime (if necessary), and other reliability requirements of the job. Ability to accept and learn from feedback. Ability to communicate effectively both verbally and in writing. Ability to provide exemplary customer service at all times. Ability to interact positively with others and possess great interpersonal skills. Ability to multitask and perform well under pressure. Ability to have self-confidence. Ability to be a great team player. Ability to accept and learn from supervisor/peer critique. Ability to be flexible and adaptable to the changing needs of the organization. Physical Demands: While performing the essential functions of this position, the employee is regularly required to walk, sit, use hands to finger, handle, or feel objects and equipment, reach with hands and arms, and communicate effectively by talking and hearing. The employee frequently must stand, climb, balance, stoop, kneel, crouch, or crawl and may occasionally use taste or smell. The employee must occasionally lift and/or move objects weighing up to 25 pounds. Work Environment: Work is performed in an office setting or outdoor work environment with moderate noise levels. Work environment may involve exposure to physical risks, such as blood borne pathogens, hazardous chemicals, or operating potential dangerous equipment, and requires adherence to all safety protocols. Required work schedules may include evening, weekend, overnight shifts, extended hours, or irregular schedules and rotation as operational needs dictate. As required by P.L. 93-638, absolute preference will be given to qualified Navajo applicants. If there is no qualified Navajo applicant, preference will be given to qualified American Indian applicants.

Responsibilities

The Deputy Quality Officer directs the development and implementation of integrated quality initiatives and leads all quality-related activities within the organization. They ensure quality healthcare is provided in a healing environment and oversee the management of various departments to improve staff effectiveness and performance metrics.