JOB TITLE: Deputy Store Manager
DEPARTMENT: Retail
REPORTING TO: Store Manager
LOCATION: Harrods, London
SALARY: Competitive
TYPE: Full-Time

SKILLS AND EXPERIENCE

• Demonstrated experience of management in a premium or luxury brand environment.
• Willing to adapt and take on new challenges.
• Depth of understanding around KPI’s and impact on store performance.
• Always presents a professional image.
• Successfully able to handle multiple demands and competing priorities.
• Excellent communication skills – both verbal and written.
• A real attention to maintaining high standards in store environment and a keen eye for detail.

• Responsible for the store achieving sales targets and ensuring profitability. Accountable for windows and shop floor commerciality and adhering to VM guidelines and standards.
• Must provide higher level of strategic leadership and management.
• To lead on sales and service culture in store by achieving personal and store targets in terms of store conversion, team and personal UPT, ATV, Data Capture, Personal Sales.
• Recruiting and developing a high performing team. Responsible for field training and development path using all training tools provided by OB - Train, motivate and develop the team to optimise store performance to reflect the brand qualities.
• Control operating costs to be within the stores budget by focusing on store sales and margin contribution.
• Responsible, and leading by example for the store having the highest levels of standards around presentation, cleanliness and staff appearance.
• Must ensure all measures are being taken around loss prevention to protect profit and stock.
• Supporting the implementation and development of CRM & Clienteling initiatives to strengthen clientele network for the store.
• Display strong leadership skills by leading by example. Consistently show a positive attitude & take responsibility for own actions.
• Conduct any other ad hoc duties related to store management deemed necessary by higher management for the benefit of the stores and staff performance. Work in close partnership with HQ functions to implement business strategies in store.
• Manage Health and Safety alongside company policy to create a safe environment for the team and customers.
• Ensure all human resources issues are dealt with in line with guidance from company policy.