POSITION

Bulgari Italia, for its Flagship Store based in Rome-Via Condotti, is searching for a Deputy Store Manager.
Partnering with the Store Director, he/she will act as Brand Ambassador by being responsible for developing and coaching the sales team, fostering a client-centric mindset, and infusing the brand’s culture and values.
Ensuring operational excellence in the store and effective team management (by directly coordinating a team of Client Advisors), he/she will contribute to the collective achievement of store’s objectives (in terms of client experience, image, sales and client development), monitoring closely individual and store performance and implementing action plans to seize business opportunities.

ACCOUNTABILITIES

Management

• Act as a role model leading by example the team from an operational and client perspective
• Maintain a strong presence on the sales floor, providing real-time coaching and feedback to the sales team to enhance the Bvlgari selling experience, ensuring client centricity, an omnichannel approach, a memorable experience, and strong business performance.
• Act as people manager by proactively planning one-to-one meetings to offer feedback, developing common action plans, and setting personal targets

Client Engagement

• Ensure a client-centric culture among sales teams
• Establish and develop relationship with existing clients and engage new customers to the brand
• Assist the Store Director in building and maintaining the client portfolio by contributing to improve the collective and individual performance of the store teams in relation to all CRM and Clienteling KPIs while promoting clienteling initiatives across the team
• Address client concerns/disputes/complains assuring the client satisfaction is restored

Operations

• Guarantee the correct application of company norms and procedures, including people and product safety
• Supervise day-to-day store processes and procedures
• Organize and implement store rotations, shifts and holidays

Sales Development

• Monitor retail dashboards and ensure regular follow-up of salesand retail KPIs at both individual and store levels

• Implement action plans through morning briefs, coaching, reward programs, and other initiativesProduce reports on store performance, including insights on qualitative elements

QUALIFICATIONS / PROFESSIONAL CAPABILITIES

• At least seven years of experience in a sales role involving team management and coordination
• Managerial and coaching experience
• Selling skills and Store procedures knowledge
• Very strong commercial background and focus
• Fluent in Italian and English (other language is a plus)Reporting skills