Position Description :
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada
You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services.

We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.

• This is a “term” position. Your employment will commence upon completion of background checks and the agreed upon start date. The position is anticipated to last for a term of twelve (12) months with the possibility of an extension.

COMPETENCIES AND SKILLS:

• Leadership – 1 to 2 years of experience in a supervisory, acting supervisor or equivalent team leadership role.
• Oral communication: ability to express oneself clearly in conversations and interactions with others.
• Written communication: ability to express oneself clearly in business writing.
• Fostering teamwork - The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.
• Maximizing performance - The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.
• Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.
• Thoroughness- The ability to ensure that one’s own work and other’s work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.
• Managing work - The ability to identify priorities, manage time, effectively plan, and establish organized procedures to accomplish goals efficiently and effectively.
• Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
• Personal credibility - To be perceived as responsible, reliable, and trustworthy.

PURPOSE OF THE JOB:

• Assist with directing front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.
• Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System etc.
• Support the other Supervisors and DTC team to achieve targets and meet the Project Agreement expectations including KPI’s.

We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.

• This is a “term” position. Your employment will commence upon completion of background checks and the agreed upon start date. The position is anticipated to last for a term of twelve (12) months with the possibility of an extension

To be successful in this role, you must have:

• High level knowledge of CSA and/or DE duties including ability to perform basic CSA transactions and conduct G1, G2 road tests and/or the ability to obtain certification. Ability to perform other road tests (M1, M2, A, B, C, D, E, F, and Z) is an asset.
• Excellent knowledge of the Graduated Licensing System, related legislation, regulations, government, and company policies to effectively
• Good computer skills in a Microsoft Windows environment, including Outlook, Word, and Excel.
• Has the ability to multi-task, work well under pressure, prioritize workload, meet deadlines, maintain confidentiality, and work well with all levels of management, the client, and the public.
• Willingness and ability to continuously improve upon and upgrade skill set.
• Must be able to pass Criminal Record Check (CPIC) and Fingerprint Check