OVERVIEW

With approximately seventy-five Visitor Experience Assistants and over fifty Welcomer Volunteers, the Visitor Experience department is the largest team in the museum and is responsible for welcoming and engaging all visitors, supporting the delivery of exhibitions, programmes and events and maximising income from tickets, membership sales and donations.

JOB DESCRIPTION

• The complete job description and person specification is available to download on our careers portal.

VISITOR EXPERIENCE

• Model how to achieve the museum’s standards of service, welcome, engagement and up-selling culture for all Visitor Experience team members. Understand who the museum’s audiences are and support the team to meet and exceed their expectations.
• Champion the visitor and ensure visitor expectations and needs are discussed at cross-departmental meetings.

ESSENTIAL - EXPERIENCE, KNOWLEDGE AND SKILLS

• Experience of delivery of excellent customer service in a public-facing environment with practical experience of leading, managing, and motivating customer-facing teams and individuals.
• Experience of managing a complex rota and payroll procedure.
• Extensive duty management experience including health and safety, security, and cash handling responsibility in a public-facing environment.
• Ability to enthuse, motivate and inspire others through excellent communication and strong interpersonal skills.
• Ability to build strong relationships at all levels internally and externally and shows a willingness to collaborate with and support others.
• A passion for exceeding visitor expectations, willingness to go beyond core duties to ensure an excellent experience and achieve this culture in others.
  Salary: up to £31,500 per annum, dependent on experience
  Holidays: 25 days per annum + Christmas eve (museum closed)
  Hours: 35 hours per week, 5 days per week, on a rota basis, including weekends, evenings, and bank holidays
  Location: On-site at the Design Museum, Kensington
  Closing date: Monday 23 June, midnight
  Interviews: w/c Monday 30 June

Please refer the Job description for details