JOB DESCRIPTION – CLIENT SERVICES – PART TIME

DUTIES AND RESPONSIBILITIES (but not limited to):

• Coordinate client care and assignment of staff
• Ensure that the care that is being provided meets all relevant policies, procedures, and regulations
• Maintain knowledge of all services offered
• Keep current with program updates and changes
• Participates in assessments, goal settings and program planning for the client and/or family member
• Evaluates client needs and develops short term plans to meet such needs
• Maintain a detailed, current, accurate and confidential client reporting system
• Maintain and update client’s files with respect to care planning, referrals, health issues and other pertinent

information as it relates to the client

• Document important conversations, changes, updates, and significant incidents
• Communicate with employees through mail-merges (i.e. schedules, company updates, policy updates, etc.)
• Determine the needs of members and their families, through consultation and constant communication; adjust

care and recommendations as needed

• Communicate changes and updates with all members of the team
• Handle service enquiries (requests for care, service, or community resources)
• Data entry (i.e. new members, employees, file updates, community contacts, etc.)
• Review and take actions around incoming text, telephone, or email communication from the front-line employees
• General administration /human resources duties
• May include home visits and/or travel within the GTA or York region
• Sundry duties as assigned

QUALIFICATIONS/REQUIREMENTS:

• Completion of high school is required
• College or university level degree (an asset)
• Excellent written and verbal skills
• At least 2 years customer service experience
• Strong problem solving and troubleshooting skills
• Critical thinking and have a proactive approach
• Attention to detail (being careful about detail and thorough in completing work tasks
• Dependability (job requires being reliable, responsible, and dependable, and fulfilling obligations)
• Experience in using a scheduling program is an asset
• Proficiency with computers, including Microsoft Office (Word, Excel, Power Point)
• Typing speed 40 wpm
• Numerical speed 26 wpm
• Good written and verbal communication skills
• Strong organizational skills
• Three (3) professional references
• Driver’s license and own vehicle

• Coordinate client care and assignment of staff
• Ensure that the care that is being provided meets all relevant policies, procedures, and regulations
• Maintain knowledge of all services offered
• Keep current with program updates and changes
• Participates in assessments, goal settings and program planning for the client and/or family member
• Evaluates client needs and develops short term plans to meet such needs
• Maintain a detailed, current, accurate and confidential client reporting system
• Maintain and update client’s files with respect to care planning, referrals, health issues and other pertinen