This role is ideal for a motivated and customer-focused individual who thrives in a fast-paced environment. You’ll be responsible for supporting the delivery of new water connections, ensuring an exceptional customer experience from enquiry to completion.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT YOU’LL BE DOING AS A DESIGN ESTIMATOR

Working closely with internal teams and external stakeholders, you’ll manage enquiries, resolve issues, and ensure compliance with company processes and regulatory standards. With strong communication, organisation, and problem-solving skills, you’ll play a key role in driving service excellence and continuous improvement across the team.

• Produce accurate designs and quotations for new water connections as required, ensuring timely and efficient delivery.
• Respond to customer enquiries and collaborate with internal teams to deliver new connections while safeguarding Thames Water assets.
• Build strong relationships with both internal and external stakeholders to ensure an outstanding customer experience.
• Deliver high-quality, compliant work that aligns with company processes, regulatory standards, and performance targets.
• Identify and drive improvements in processes to enhance the overall customer journey.
• Ensure full compliance with CDM regulations and all relevant Health & Safety legislation.

WHAT YOU SHOULD BRING TO THE ROLE

To thrive in this role, the essential criteria you’ll need are:

• Outstanding customer service and communication skills, with the flexibility to adapt to changing customer and business needs and confidently handle both written and verbal complaints.
• Strong relationship builder, able to collaborate effectively across teams to deliver exceptional service and resolve issues efficiently.
• Highly organised with great attention to detail, ensuring all work is accurate, compliant, and aligned with company policies and procedures.
• Quick to learn and adaptable, with the ability to build knowledge of internal systems, processes, and operational requirements.
• Problem-solver and team player, comfortable working under pressure and meeting demanding deadlines and performance targets.
• Educated to diploma/degree level (or equivalent) in engineering or a STEM discipline, with desirable knowledge of water networks, CDM, and HSE in construction.