Design Execution Supportability Architect at Microsoft

, , Romania -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery, Technical Writing, Quality Audit Processes, Stakeholder Management, Change Management, Attention to Detail, Analytical Thinking, Continuous Improvement, Process Governance, Knowledge Management, Agile Methodologies, Documentation Systems, Training Development, Collaboration, Operational Workflows, Service Design

Industry

Software Development

Description

Work Instruction Development & Maintenance Working closely with service design strategy owners you will: Serve as a service delivery Subject Matter Expert (SME), providing expert guidance. Leverage your deep expertise and practical experience to provide authoritative guidance on service delivery processes, ensuring that work instructions are not only technically accurate and aligned to design strategy but also actionable and tailored to the needs of outsourced teams Ensure all instructions are clear, concise, and free from ambiguity, enabling consistent and accurate execution. Maintain and update work instructions as processes evolve, incorporating feedback from quality audits and delivery teams. Develop service delivery training materials for new services and existing services subjected to substantial or significant change. You will need to act in a “Train the Trainer” function for new service delivery launch training. Quality & Continuous Improvement Develop comprehensive quality audit checklists in partnership with the GCM Quality Audit delivery team during the service design phase and ensure these are regularly updated in alignment with evolving work instructions. Review and optimisation of existing documentation, recommending design adjustments to optimise execution, reduce friction, and minimise ambiguity, informed by service experience feedback and quality audit results, while maintaining alignment with service strategy. As processes, work instructions and tools evolve, advise on measurements and reporting that can enable governance. Evaluate and migrate current work instructions to a contemporary Copilot-enabled solution, ensuring that all existing documentation is thoroughly reviewed and refined as part of the process. Review quality audit results and feedback to identify opportunities for improving work instructions and delivery processes. Proactively address gaps and delivery defects by updating documentation and collaborating with stakeholders to drive improvements. Monitor the effectiveness of instructions and make iterative enhancements to support operational excellence. Stakeholder Collaboration Partner with outsourced Global Service Owners to develop work instructions and training materials to ensure that their delivery teams are fully prepared. You will also work closely with service delivery Partner Technical Advisors (PTA) who are responsible for end-to-end service delivery run management. Act as a liaison between design, operations, and delivery partners to facilitate smooth change management and knowledge transfer. Support delivery partners in landing changes within their organisations, providing guidance and clarification as needed during the launch and stabilisation period. This role will act as the liaison between the service owner and PTA/Delivery Partner. Partner with design strategy owners to clarify operational requirements, resolve ambiguities, and ensure that service designs are translated into feasible, scalable delivery workflows without altering the underlying strategy. Communication & Change Management Proactively communicate updates and service delivery changes effectively to all relevant stakeholders. Support the rollout of new or revised instructions to delivery teams through appropriate communication vehicles, ensuring that they are well trained and equipped for success. Gather and act on feedback from PTAs, Service Delivery Managers (SDMs), Delivery Partners, Quality Audits and Listening to continuously refine and improve service documentation. Safeguard design intent throughout the execution phase by validating that delivery processes, tools, and behaviours align with the approved design strategy, and work with PTAs to identify and address deviations early. Demonstrated experience in developing, maintaining, and improving work instructions or process documentation for outsourced or distributed teams. Strong skills in technical writing, with a proven ability to produce clear, unambiguous, and actionable instructions. Experience working with quality audit processes and incorporating feedback into documentation and process improvements. Excellent stakeholder management skills, with the ability to collaborate across functions and with external partners. Familiarity with change management principles and supporting delivery teams through transitions. Strong attention to detail, analytical thinking, and a commitment to continuous improvement. Exposure to process governance and continuous improvement initiatives. Ability to translate strategic objectives into functional, high quality operational workflows. Experience with knowledge management and documentation systems, including structuring content for usability and governance. (and Copilot-enabled retrieval) Experience in service delivery (preferably outsourced), operations, or process optimisation within a complex, cross-functional environment. Familiarity with Agile methodologies and backlog management. Candidates holding the following qualifications or certifications will be preferred. Bachelor's Degree in any of the following disciplines or related field, Industrial Engineering, Business Administration, Operations Management, Information Systems and Quality Management. Scrum Alliance Certified ScrumMaster (CSM) Lean Six Sigma (Green Belt or Black Belt)  ABPMP CBPA / CBPP (Certified Business Process Associate/Professional) ITIL Foundation  PMP or PRINCE2 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *

Responsibilities

The role involves developing and maintaining work instructions for service delivery, ensuring they are clear and actionable. Additionally, it includes collaborating with stakeholders to optimize processes and support training for delivery teams.