Design for Service Commodity Specialist at Ford Global Career Site

Allen Park, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Serviceability, Product Development, Technical Acumen, Project Management, Communication Skills, Problem Solving, Collaboration, Data Analysis, Customer Insights, Automotive Technology, Automotive Engineering, Dealer Operations, Cross-Functional Teams, Warranty Cost Avoidance, Service Requirements, Essential Special Service Tools

Industry

Motor Vehicle Manufacturing

Description

Improve serviceability in future product designs Proactively work with Product Development (PD)Platform/Program/Unit/Technology teams to influence design for improved serviceability and overall customer ownership experience. Engage assigned PD teams in early design milestones to positively influence vehicle serviceability, reduce Cost of Ownership, and increase quality of repairs Achieve identified targets for Schedule Maintenance, Non-Scheduled Repairs, Damageability. Identify/Champion resolution of High Impact Serviceability Actions Monitor service requirements; introduce new requirements, identify improvements, and ensure service requirements are met or have an approved deviation. Identify required Essential Special Service Tools (ESSTs) and complete Financial Information Requests to secure PD funding. Support delivery of the targeted Warranty Cost Avoidance $ objective through identification and implementation of serviceability improvement opportunities (example: reducing service labor times for a given repair, eliminating need for Essential Special Service Tools (ESSTs), servicing at a lower component level) Participate in serviceability trials and competitive benchmarking Support FCSD deliverables tracked via Global Launch Scorecard (ESSTs, Diagnostics, Service Information Training, Owner's Manual, Major Service Issues, Engineering Release Status, Parts On-Hand, VP Accessories) Support the development of Essential Special Service Tools (ESSTs) while optimizing repair level, process and component design to minimize tools needed Deliver common and efficient global processes Work jointly with global counterparts to provide an aligned voice of FCSD to Program Team. Support maintenance, updates and authoring of new service requirements and Digital Pre-assembly (DPA) test methods. Support Serviceability Process Team around Design for Service Training Modules. Project managed progress Product Development Experience (either working in or with PD) is beneficial Working knowledge of FEDE, Teamcenter, GPDS Strategic Thinker Ability to work independently, forward-thinking Ability to handle multiple, often conflicting priorities Established and active employee resource groups This specialist should be comfortable and familiar in representing the Voice of the Dealer & Technician as a key input when interfacing with PD and other cross-functional teams, along with maintaining Voice of the Customer mindset as well. 4-year college degree or equivalent experience and education (Automotive Technology or Automotive Engineering preferred) Technical acumen related to assembly/disassembly of automotive systems/components, as well as technical publications Familiarity and experience with Dealer Operations strongly preferred (specifically tied to Fixed Operations) Knowledge of Product Development processes and vehicle development production system preferred (knowledge of competitive OEMs processes are welcome) Lead through influence and collaborate across the Enterprise Use data and customer insights to influence strategic decisions This specialist should be comfortable and familiar in representing the Voice of the Dealer & Technician as a key input when interfacing with PD and other cross-functional teams, along with maintaining Voice of the Customer mindset as well. The ideal candidate has the following:4-year college degree or equivalent experience and education (Automotive Technology or Automotive Engineering preferred) Technical acumen related to assembly/disassembly of automotive systems/components, as well as technical publications Familiarity and experience with Dealer Operations strongly preferred (specifically tied to Fixed Operations) Knowledge of Product Development processes and vehicle development production system preferred (knowledge of competitive OEMs processes are welcome) Lead through influence and collaborate across the Enterprise Use data and customer insights to influence strategic decisions Problem solves against competing cross-functional priorities Facilitate cross-functional meetings Project manage and progress Product Development Experience (either working in or with PD) is beneficial Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization (Senior leadership, Cross-functional departments, etc.) Possess strong interpersonal skills, demonstrating professionalism in all actions.

Responsibilities

The specialist will improve serviceability in future product designs and work proactively with Product Development teams to influence design for enhanced serviceability and customer experience. They will monitor service requirements, introduce improvements, and support the development of Essential Special Service Tools.