We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

MINIMUM REQUIREMENTS:

This specialist should be comfortable and familiar in representing the Voice of the Dealer & Technician as a key input when interfacing with PD and other cross-functional teams, along with maintaining Voice of the Customer mindset as well. The ideal candidate has the following:

• 4-year college degree or equivalent experience and education (Automotive Technology or Automotive Engineering preferred)
• 4+ Years - Key knowledge/experience preferred:
• Technical acumen related to assembly/disassembly of automotive systems/components, as well as technical publications
• Familiarity and experience with Dealer Operations strongly preferred (specifically tied to Fixed Operations)
• Knowledge of Product Development processes and vehicle development production system preferred (knowledge of competitive OEMs processes are welcome)
• 4+ Years - Experience and ability to:
• Lead through influence and collaborate across the Enterprise
• Use data and customer insights to influence strategic decisions
• Problem solves against competing cross-functional priorities
• Facilitate cross-functional meetings
• Project managed progress Product Development Experience (either working in or with PD) is beneficial
• Working knowledge of FEDE, Teamcenter, GPDS
• Strategic Thinker Ability to work independently, forward-thinking
• Ability to handle multiple, often conflicting priorities

WHAT YOU’LL DO…

The DfS Program Specialist Team’s core responsibilities:

• Improve serviceability in future product designs
• Proactively work with Product Development (PD)Platform/Program/Unit/Technology teams to influence design for improved serviceability and overall customer ownership experience.
• Engage assigned PD teams in early design milestones to positively influence vehicle serviceability, reduce Cost of Ownership, and increase quality of repairs
• Achieve identified targets for Schedule Maintenance, Non-Scheduled Repairs, Damageability.
• Identify/Champion resolution of High Impact Serviceability Actions
• Monitor service requirements; introduce new requirements, identify improvements, and ensure service requirements are met or have an approved deviation.
• Identify required Essential Special Service Tools (ESSTs) and complete Financial Information Requests to secure PD funding.
• Support delivery of the targeted Warranty Cost Avoidance $ objective through identification and implementation of serviceability improvement opportunities (example: reducing service labor times for a given repair, eliminating need for Essential Special Service Tools (ESSTs), servicing at a lower component level)
• Program Launch Support
• Participate in serviceability trials and competitive benchmarking
• Support FCSD deliverables tracked via Global Launch Scorecard (ESSTs, Diagnostics, Service Information Training, Owner’s Manual, Major Service Issues, Engineering Release Status, Parts On-Hand, VP Accessories)
• Support the development of Essential Special Service Tools (ESSTs) while optimizing repair level, process and component design to minimize tools needed
• Deliver common and efficient global processes
• Work jointly with global counterparts to provide an aligned voice of FCSD to Program Team.
• Support maintenance, updates and authoring of new service requirements and Digital Pre-assembly (DPA) test methods.
• Document best practices in Corporate Engineering Requirements
• Lead review of DPA and Development Completion Vehicle (DCV) service issues for Program Review Meeting (PRM) reviews.
• Support Serviceability Process Team around Design for Service Training Modules.
• Culture/Our Truths
• Demonstrate the Ford OS behaviors to achieve success in Excellence, Focus and Collaboration
• Utilize empowerment, coaching/counseling, team building and process improvement to create a work atmosphere that develops employees to their fullest potential.
• Represent Voice of Customer/Voice of Dealer in cross-functional meetings.

Ford Customer Service Division (FCSD) is restoring the Design For Service (DfS) organization to improve vehicle serviceability during Forward Model vehicle Platform, Technology, and Program development. The DfS Program Specialist is responsible for influencing vehicle design to improve serviceability, improve customer satisfaction, lower Cost of Ownership and reduce warranty expense. The DfS Program Specialist will be focused on one or more of the following systems:

• Engine ICEs/HEV
• Electric Vehicle
• Trans/eDrive
• Electrical
• Body (fascias, AGS, cooling, tailgate, doors, glass, frame, fuel system, exhaust system, suspension, wheels/tires
• Vehicle Lin