QUALIFICATIONS

• Proven experience managing content design, technical writing, or documentation teams, ideally in a SaaS or technology environment including establishing guidelines for responsible AI use in content creation (e.g., transparency when AI contributes, bias mitigation, compliance).
• Strong background in content strategy, content modeling, structured content, and information architecture for large documentation sets.
• Demonstrated ability to lead teams through adoption of AI tools, including training, upskilling, and setting clear quality standards.
• Experience leveraging AI and automation in content workflows and content management systems.
• Proven partnerships with product, engineering, and data science teams to ensure AI systems serve both documentation needs and user experience.
• Background in directing teams to design, test, and refine prompts for authoring, summarizing, classifying, or restructuring technical content.
  Qualifications:

• Lead, coach, and develop a high-performing team of content designers (technical) in Atlassian’s first AI + human collaboration content team.
• Oversee the planning, production, and delivery of comprehensive documentation that supports customer self-help and reduces support costs.
• Champion content strategy, systems thinking, and information architecture improvements across Atlassian’s documentation ecosystem.
• Drive adoption of AI tools and automation to streamline documentation processes and improve content quality.
• Collaborate with cross-functional partners (collections, app teams, design leadership, support, and engineering) to align documentation strategies and deliverables.
• Define and continuously improve ways of working, rituals, and quality assurance practices for the team.
• Represent the Central Docs team in strategic forums, sharing insights and advocating for customer-centric documentation.
• Participate in hiring, onboarding, and career development for team members.