Design Program Manager at JPMC Candidate Experience page

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

145000.0

Posted On

16 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Program Management, Digital Design, Product Development Lifecycle, Waterfall Methodology, Agile Methodology, Jira, Atlassian Tools, Cross-functional Collaboration, Capacity Planning, Stakeholder Engagement, Resource Management, Workflow Optimization, Communication Skills, Organizational Skills, Issue Management

Industry

Financial Services

Description

Lead digital design projects, streamline workflow, foster collaboration, and ensure delivery in Digital Customer Experience. Job summary As a Design Manager within Digital Customer Experience (DCE), you’ll collaborate with cross-functional teams to manage project intake, assessment, resourcing, and execution. You will oversee daily workflows and processes for digital design projects, facilitate discussions, track milestones, and serve as the central point of contact for project status and issue management. Job responsibilities * Oversee and manage a digital product portfolio, including project intake, assessment, and execution * Partner with Design Leads, Product Owners, Tech Leads, and Scrum Masters for project delivery and reporting * Facilitate cross-team project discussions and stakeholder engagement * Collaborate with Digital Design, Product, and Line-of-Business teams for capacity planning and execution guidance * Track project milestones, update status, and produce reports as needed * Consult with design teams to develop clear plans for design activities * Ensure deliverables are specified, scoped, and agreed upon between clients and internal teams Required Qualifications, Capabilities, and Skills * 3+ years of project/program management experience with digital design or marketing teams * Understanding of product development lifecycle at scale * Experience with Waterfall and Agile project methodologies * Familiarity with Atlassian/JIRA software tools * Strong organizational skills managing multiple work streams * Excellent written and verbal communication skills * Proven ability to collaborate cross-functionally and influence outcomes Preferred qualifications, Capabilities, and Skills * Experience in both design studio and large corporate environments * Passion for customer-centric design * Flexibility and adaptability to changing directions * Thrives in fast-paced, collaborative, cross-functional settings Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Responsibilities

Lead digital design projects within the Digital Customer Experience team by managing project intake, resourcing, and execution. Oversee daily workflows, track milestones, and collaborate with cross-functional leads to ensure timely delivery of the product portfolio.