DESIGN RESEARCHER, DIGITAL PRODUCTS:

On behalf of our Banking client, Procom is searching for a Design Researcher, Digital Products for a 12-month role. This position is a hybrid position with 3 days onsite at our client’s Toronto office, transitioning to 4 days in September.

DESIGN RESEARCHER, DIGITAL PRODUCTS - JOB DESCRIPTION:

This role involves contributing to research initiatives within the digital products team, focusing on enhancing the client experience for wealth management services. The Design Researcher will collaborate with cross-functional teams to support the development and optimization of digital platforms.

DESIGN RESEARCHER, DIGITAL PRODUCTS - MANDATORY SKILLS:

• BA/BS degree in Psychology, Anthropology, Sociology, Information Studies, Design, HCI, CS, or equivalent practical experience
• Experience working within a large organization
• Experience contributing to the launch of a digital product
• 5-9 years of experience in Research
• Technical understanding of design research theory/design research tools
• Working knowledge of a variety of design research methodologies
• Experience working on cross-functional teams

DESIGN RESEARCHER, DIGITAL PRODUCTS – NICE-TO-HAVE SKILLS:

• Experience working Agile teams
• Knowledge of various testing software
• Familiarity with Jira and Confluence
• Strong problem-solving skills
• Excellent communication and teamwork abilities

• Attend Agile ceremonies as needed
• Collaborate and support colleagues on research initiatives
• Interview bank clients and Advisors