Design Studio Open House Team Lead

at  Mattamy Homes

WHO WE ARE

Mattamy Homes is the largest privately owned homebuilder in North America, with a 40-year history of operations across the United States and Canada. Every year, Mattamy helps more than 7,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area, as well as in Ottawa, Calgary and Edmonton.
What We Offer
If you are looking for a developmental position that provides an opportunity to apply your superior client service, management and organizational skills within a fantastic team-oriented environment, this is the perfect role for you!
Reporting to the Design Studio Manager, the Design Studio Open House – Team Lead, with our Hamilton-Halton Division will provide overall supervision & organization of the Design Studio Open House team as well as support to additional areas within the Design Studio team. As the knowledge expert on design options for all active communities, this role will provide excellent customer service and assistance to homeowners during Open House hours while striving to provide The Best Homeowner Experience.

• Managing the Open House operations, including organizing the Open House Associates scheduling for evening and weekend hours.
• Addressing escalated questions from Homeowners during Open House hours.
• Maintaining full knowledge of included and optional design options on all active communities.
• Providing excellent customer service and assistance to homeowners during browsing hours.
• Oversee and manage tours, performed by Design Studio Associates as well as the Team Lead.
• Assisting Homeowners with understanding of colour selections, identifying customer needs in style and individual requirements and answering design related questions to prepare them for their design appointment with a Design Consultant
• Accepting payments and signed paperwork.
• Organizing routine meetings with the Open House team.
• Support the recruitment and training to both new and existing Open House Associates as required
• Completing a weekly check of product inventory.
• Schedule Design appointments with homeowners for Design Consultants, if required.
• In support of the Design Consultants, provide back-up coverage for design appointments and complete colour charts as requested.
• Assist the Merchandise Analyst with overflow duties that may arise, including the overall organization and tidiness of the Design Studio showroom and samples.
• Assist in product reselection as required.
• The successful incumbent must be flexible and available to work a minimum of 24 hours per week. The position requires a few hours worked during regular scheduled business hours one day a week, Tuesday, Wednesday & Thursday Evenings (4:45pm – 8:15pm) and Saturdays (9:45am – 6:15pm). Hours may be flexible.

What You Bring

• Minimum high school diploma required.
• Preferred completion in an Interior Design, Interior Decorating and/or Architecture diploma or degree program would be considered an asset.
• A minimum of 3 years of experience working in a retail environment with a strong focus on sales and customer service.
• Prior experience with Managing a team or leading a team is considered a strong asset
• Takes initiative with the continuation of improvement in the Studio.
• Strong communication skills - both verbal and written in a professional manner.
• Creative thinker with interest in colour and design.
• Good organizational and time management skills.
• Solid computer literacy with experience in MS Office applications including PowerPoint
• Ability to work both as part of a team and independently in a fast paced environment.
• The ability to be self-motivated and self-directed
• Continuously seek opportunities that will broaden their knowledge to perform in the position with optimization