JOB DESCRIPTION:

Our team is looking for a Design Thinking Guide and UX Designer to help drive the Design Thinking program across the entire enterprise. This role involves Design Thinking strategy, strong facilitation skills, and the ability to coordinate and execute details and outputs for Design Thinking workshops, including corresponding UX artifacts. As an experienced Design Thinking lead, you’re a capable facilitator in both small and large group environments, online, hybrid and in-person. You have strong public speaking skills and lead with empathy and enthusiasm in your facilitation. You’re able to monitor attitudes, struggles and opportunities within a session and are ready to pivot when necessary.
You thrive in the unknown of each session and are committed to educating and assisting each participant. Your passion in helping people understand the need for a user-centric focus - always - helps keep groups on task and in focus. You create thoughtful, delightful experiences that bring value to projects and people’s day-to-day processes. You’re a phenomenal communicator who is at ease presenting and selling your vision to Executive stakeholders as well as large, diverse groups.
In this role you’ll assist with the Design Thinking program development and the creation of new workshops. You’ll coordinate the execution of Design Thinking workshops through specific and detail-orientated communication to key organizers. You will coordinate necessary fellow facilitators based on workshop numbers to ensure appropriate allocation, and track the changing needs and attendance of a group. You’ll serve as a lead facilitator to run Design Thinking workshops end-to-end, including providing necessary output and decks to key constituents. You’ll also champion an ambassador program for fellow human-centric design practitioners to help enrich and assist their own projects and skillset.
If you’re someone with a massive passion for facilitation, helping others, driving vision, keeping things organized, challenging old ways of thinking, and putting the customer at the centre all that you do, we want to hear from you!

Key Responsibilities:

• Own the end-to-end Design Thinking workshop experience across the enterprise to help create a cohesive, aligned methodology and mindset when it comes to innovation and change.
• Participate in workshops as a lead facilitator or part of the facilitation team. Teach and guide participants through the Design Thinking task at hand. Assist those struggle, providing guidance and thoughtful insights along the way.
• Maintain Design Thinking facilitation calendar to ensure it’s up-to-date and accurate on a daily basis
• Show up as a Design Thinking ambassador for our organization. Show leadership skills in promoting Design Thinking offerings and generating new ideas to grow our presence internally.
• Promote and maintain a Design Thinking certification program to scale the Design Thinking offering to all colleagues and align with identified early adopter ambassadors within our organization.
• Work closely with colleagues to understand their needs, pain points, points of view to help determine the best Design Thinking strategy for their situation.
• Build and maintain strong, collaborative relationships with business, product, and technology Executives across the portfolio to influence and advocate for best-in-class customer experiences
• Execute on appropriate UX artifacts post session
• Teach, coach and champion new facilitators by means of hands-on training and guidance to ensure they align with the Design Thinking facilitation standards.
• Ensure a holistic and integrated approach to Design Thinking is taken in each encounter.

Department Overview
It’s an exciting time in financial services as the digital revolution has fully taken hold. Design and innovation are at the forefront of understanding and responding to rising consumer expectations. TD’s Design Centre of Excellence (DCX Experience Strategy and Design) team prides itself on creating industry-leading experiences that are used by millions of people on a regular basis. At TD, our mission is to design personalized experiences that seamlessly integrate with our customer’s daily lives – both digital and physical. The foundation of our design practice is a deep understanding of our customers’ needs, motivations, behaviours and preferences through primary research that uncovers unarticulated customer needs and translates into vision and design execution.
Job Requirements

Qualifications:

• A degree in design or a design-related discipline (industrial design, design thinking, user-centered design, human factors, human-computer interaction, information systems etc.)
• 5+ years of proven experience leading design thinking groups
• A passion for design and design thinking with proven experience in customer-centric initiatives
• Strong presentation and facilitation skills
• Experience using Figma/Figjam
• A positive, empathetic mindset
• A desire to make a strong impact and tackle big and challenging initiatives
• An entrepreneurial spirit in tackling new projects, concepts, and growing the portfolio
• A solid understanding of all creative disciplines (experience strategy, design research, interaction design, visual design, copywriting)
• Strong communication and collaboration skills, with organizational awareness to build relationships with cross-functional stakeholders, communicate difficult concepts and integrate work with other areas
• Highly self-motivated, organized and accountable
• Strong attention to detail
• Versatility and flexibility; comfortable with ambiguity and the ability to organize and prioritize work while meeting multiple deadlines
• Skilled at conflict resolution and negotiation, persuading and influencing others to reach a shared understanding and consensus
• Ability to process and handle confidential information with discretion
• This is a hybrid position requiring facilitation in person.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Own the end-to-end Design Thinking workshop experience across the enterprise to help create a cohesive, aligned methodology and mindset when it comes to innovation and change.
• Participate in workshops as a lead facilitator or part of the facilitation team. Teach and guide participants through the Design Thinking task at hand. Assist those struggle, providing guidance and thoughtful insights along the way.
• Maintain Design Thinking facilitation calendar to ensure it’s up-to-date and accurate on a daily basis
• Show up as a Design Thinking ambassador for our organization. Show leadership skills in promoting Design Thinking offerings and generating new ideas to grow our presence internally.
• Promote and maintain a Design Thinking certification program to scale the Design Thinking offering to all colleagues and align with identified early adopter ambassadors within our organization.
• Work closely with colleagues to understand their needs, pain points, points of view to help determine the best Design Thinking strategy for their situation.
• Build and maintain strong, collaborative relationships with business, product, and technology Executives across the portfolio to influence and advocate for best-in-class customer experiences
• Execute on appropriate UX artifacts post session
• Teach, coach and champion new facilitators by means of hands-on training and guidance to ensure they align with the Design Thinking facilitation standards.
• Ensure a holistic and integrated approach to Design Thinking is taken in each encounter