Designated Indigenous Opportunity - Customer Service Representative at IAG AUS

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Insurance Sales, Empathy, Rapport Building, Digital Literacy, Attention To Detail, Resilience, Adaptability, KPI Management, Communication Skills

Industry

Insurance

Description

Join a community that makes a difference. As an Indigenous - Customer Service Representative at NRMA Insurance, you'll be part of the largest general insurance group in Australia and New Zealand. We invite Aboriginal and Torres Strait Islander peoples to join NRMA Insurance and our community. Here, you’ll have plenty of opportunities for professional growth, with access to cultural and ceremonial leave. Most importantly, you’ll be in a safe and supportive space where you can truly be yourself. IAG is dedicated to reconciliation and enhancing career opportunities for our Indigenous employees, proudly supporting this journey for years. We’re hiring multiple Indigenous Customer Service Representatives to join IAG’s NRMA Insurance team in roles specifically designated for Aboriginal and Torres Strait Islander peoples. You’ll be supported in a dedicated First Nations cohort through a 12-week, in-office training program, building connections as you learn before transitioning to hybrid working. Commencing 24 July with availability required either Tuesday–Saturday (7am–8pm) or Monday–Friday (7am–8pm). Join alongside other mob, building strong connections and supporting each other from day one. This is a permanent full-time role based in Dharug country (Parramatta), Tarndanya (Adelaide) or Meanjin (Brisbane). What You'll Do • Deliver positive, inclusive customer experiences in a structured inbound contact centre environment • Understand each customer’s needs and recommend tailored insurance options that provide the right level of cover and protection • Clearly explain policy options, benefits, and pricing to help customers feel confident in their decisions • Accurately update customer information and policies while resolving enquiries and navigating conversations with care and professionalism About You • Previous customer-facing experience (e.g. sales, hospitality, retail, or contact centre) is highly valued • A strong customer focus, with empathy and the ability to build rapport quickly • Confidence using multiple systems, with solid digital skills and attention to detail • Resilience and adaptability in a fast-paced environment, with an openness to learning and feedback • The ability to work towards KPIs while maintaining high-quality customer outcomes • You identify as Aboriginal and/or Torres Strait Islander This role is a designated role and only available to a person that identifies as Aboriginal and/or Torres Strait Islander. This role has been created as a special measure to promote equal opportunities for Aboriginal and Torres Strait Islander people in accordance with relevant equal opportunity legislation. For the purposes of New South Wales, IAG has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) to designate, advertise and recruit roles for Aboriginal and Torres Strait Islander persons. What We Offer • Cultural leave options include Sorry Business, NAIDOC Week, and public holiday swaps. • Indigenous Employee Network Group (ENG), dedicated development opportunities and Mob to Mob support. • Boosted superannuation with 13% as standard. • 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). • Work from home and many more flexibility options with myFlex. • Up to 50% off personal insurance, including home and motor insurance. • Partner discounts on private health insurance, tech & appliances, and many more. • Industry-leading 20 weeks paid parental leave. • Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. *employment type eligibility criteria apply To learn more about our commitment to creating meaningful career opportunities for Aboriginal and Torres Strait Islander people visit our IAG Indigenous Careers page. We’re ready for you. Apply today. Applications close: Sunday 28 June 2026 11:59PM AEST Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Responsibilities

Deliver inclusive customer experiences in an inbound contact centre by recommending tailored insurance options. Responsibilities include explaining policy benefits and accurately updating customer information while resolving enquiries.