interactive investor is an award-winning investment platform that puts its customers in control of their financial future.
We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.
For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.
We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

SKILLS & EXPERIENCE REQUIRED:

• A strong background in UX/Product Design, UX Program Management, or similar roles in a product or design organisation.
• Deep understanding of end-to-end product design workflows, tools (Figma, Notion, Jira, etc.), and cross-functional collaboration.
• Experience supporting or managing Design Systems in a cross-functional environment.
• Strong design thinking skills with a pragmatic approach to iteration, experimentation and research.
• Excellent communication, organisation, and facilitation skills—able to manage details while keeping big-picture goals in mind.
• Comfort working across multiple projects, stakeholders, and levels of ambiguity.

PURPOSE OF ROLE:

We’re seeking a Design Operations Lead to help scale and support our UX team’s growth, efficiency, and impact. In this role, you’ll report to the UX Operations Manager and work closely with the Design System Lead to streamline the Design System’s governance and adoption, while driving operational excellence across the broader design organisation.
This is a hybrid role, one part system enabler, one part program lead ensuring our tools, processes, and workflows empower designers to deliver consistent, high-quality work at scale.

KEY RESPONSIBILITIES:

• Collaborate with the Design System Lead to operationalise system workflows, governance, and contributor enablement.
• Support rollout, adoption, and usage tracking of design system components across teams.
• Coordinate feedback loops, documentation, and change management processes for system updates.
• Help prioritize system-related workstreams based on org needs and stakeholder input.
• Maintain alignment between design and engineering teams on system goals and timelines.
• Actively contribute as a member of our dedicated Design System squad, working closely with Product and Engineering to aid the delivery of the next stage of our Design System.
• Partner with the UX Operations Manager to shape and maintain efficient team workflows, rituals, and practices.
• Drive planning, coordination, and delivery of design programs, cross-functional initiatives, and team priorities.
• Improve operational tooling and infrastructure—maintaining Figma libraries, documentation, issue-tracking tools (e.g., Jira), and dashboards.
• Champion consistency and documentation across the UX team ensuring shared knowledge is accessible, up to date, and scalable.
• Providing line management, coaching and mentorship for 1-2 direct reports.