DESCRIPTION

Davies Group are currently seeking a proactive and organised individual to undertake claims handling and progression of Subsidence Claims instructed by our clients on behalf of Policyholders.

YOUR NEW ROLE

• Proactively manage subsidence claims through to completion
• Regularly update clients, policyholders and their agents
• Assist the field team in completing reports and answering calls where necessary
• Coordinate referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis
• Maintain claims on the internal system to the highest possible standard
• Manage identified and reported problems within set timescales to ensure adherence to group processes
• Provide support to the Surveying & Subsidence office team in periods of extreme volume
• Actively promote the principle of Treating Customers Fairly and maintain a high level of personal competence

WHAT YOU’LL BRING TO THE ROLE

• Proven knowledge and understanding of Subsidence in relation to insurance claims
• Knowledge or experience of managing technical building claims and the understanding of claims handling
• Excellent telephone skills with the ability to always provide the highest level of customer service
• Ability to demonstrate computer literacy with strong attention to detail
• Articulation and good communication skills
• Flexibility and adaptability, with the ability to organise own workload
• The ability to work in a fast paced and changing environment
  Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.