COMPANY OVERVIEW

Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.

SUMMARY

The primary purpose of the Desk Sales Agent is to convert call volume coming into Wildanet into sales, driving positive revenue and maximising sales opportunities, as well as making outbound calls using warm or cold lead data to convert and maximise sales to achieve targets. This shall be across Consumer B2C and B2B sales calling into the main Sales IVR.

REQUIREMENTS

• Proven experience in sales or customer service roles is preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A passion for technology and helping communities connect is essential.
• Strong organizational skills with attention to detail.
  If you’re ready to make a difference in your community by providing essential internet services, we invite you to apply for the Desk Sales Representative position at Wildanet today!
  Job Types: Full-time, Part-time, Permanent
  Pay: £25,500.00-£27,500.00 per year
  Expected hours: No less than 18.00 per week

Additional pay:

• Commission pay

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free or subsidised travel
• Free parking
• On-site parking
• Paid volunteer time
• Store discount

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Work Location: Hybrid remote in Liskeard PL14 6BT
Application deadline: 28/04/2025
Expected start date: 28/04/202

• Helping customers to make the move to Wildanet, making phone-based sales from inbound calls.
• Helping customers find pre-contract solutions and processing sales via web chat.
• Ensure all orders are processed efficiently & effectively using Wildanet ordering system.
• Follow up with customers to ensure they are fully updated with order / installation progress.
• Work closely with other members of the Wildanet Team and transferring customers to right departments when required.
• Ensuring quality and compliance standards.
• Meeting and exceeding operational sales targets consistently.
• Demonstrating and enforcing company standards and brand value.