JOB TITLE: TEAM LEAD – DESK SIDE MANAGER

Location: Gloucester, Massachusetts,
We are seeking a Team Lead – Desk side Support Technician to join our IT support team in Gloucester, MA. This onsite role involves providing end-user support for desktops, laptops, mobile devices, Zebra printers, and network connectivity. The ideal candidate is a hands-on technician with strong troubleshooting skills and the ability to handle VIP escalations and hardware logistics efficiently.

REQUIRED QUALIFICATIONS:

• Minimum 3 years of experience in a deskside or IT support role
• Strong proficiency in Windows OS, Microsoft Office Suite, and enterprise apps
• Experience with Zebra printers and tools like ZPL or ZebraDesigner
• Basic networking knowledge: TCP/IP, DNS, DHCP
• Familiarity with SCCM, MDT, or similar imaging and deployment tools
• Experience in VIP or executive user support
• Solid communication and customer service skills
• Ability to lift and move IT hardware when needed
  Job Type: Contract

Experience:

• Desk Side Manager: 6 years (Required)
• Desk Side Lead: 6 years (Required)
• ZPL: 1 year (Required)

Ability to Commute:

• Gloucester, MA 01930 (Required)

Ability to Relocate:

• Gloucester, MA 01930: Relocate before starting work (Required)

Work Location: In perso

• Provide deskside support for desktops, laptops, mobile devices, and peripheral equipment
• Install, configure, and maintain Zebra printers, including firmware and connectivity
• Respond quickly to VIP and executive-level support requests, ensuring prompt resolution
• Troubleshoot network issues (wired/wireless), including port activations and switch-level diagnostics
• Manage PC logistics including imaging, deployment, asset tagging, inventory updates, and hardware swaps
• Maintain accurate records of incidents, service requests, and IT asset movements
• Collaborate with remote support teams and escalate technical issues when necessary
• Adhere to organizational IT policies, procedures, and security standards