Desk Side Support at Apptad Inc
Corpus Christi, Texas, USA -
Full Time


Start Date

Immediate

Expiry Date

23 Nov, 25

Salary

22.0

Posted On

23 Aug, 25

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Laptops, Ip Phones, Operating Systems, Transportation, Maintenance, Software, Scanners, Workstations, Teamwork

Industry

Information Technology/IT

Description

Qualifications

  • Associate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.
  • Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
  • Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
  • Familiarity with general networking and customer/server concepts.
  • Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment.
  • Ability to lift 40 lbs, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation
Responsibilities
  • Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence.
  • Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies.
  • Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes.
  • Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA).
  • Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts.
  • Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services.
  • Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures.
  • Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly.
  • Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively.
  • Provide customer service support to both internal users, external customers, and vendors on Prohealth Care’s Network.
  • Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
  • Maintains detailed and accurate records in workload management, asset management, and administrative applications.
  • Provides tier I and II support in all areas of the organizational service portfolio.
  • Provides excellent customer service to all levels of employees including customers, peers, and leadership.
  • Accurately follows documentation and checklists to ensure efficiency and consistency.
  • Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
  • Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
  • Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
  • Self-directed once assigned work and functions with considerable independence.
  • Shows an interest in learning more advanced aspects of the functional skills.
  • Actively maintains a level of self-study related to technology and customer service.
  • Able to communicate with the customer in non-technical terms so the users can understand.

Qualifications

  • Associate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.
  • Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
  • Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
  • Familiarity with general networking and customer/server concepts.
  • Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment.
  • Ability to lift 40 lbs, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation.

Job Type: Contract
Pay: $20.00 - $22.00 per hour
Work Location: On the roa

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