Desk Side Support Engineer at Cognizant - Thailand

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Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

59500.0

Posted On

18 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Asset Management, Install, Troubleshoot, Redeploy Laptops, Desktops, Printers, Network Components, Major Incident Management, ITSM Process Management, Change, Release, Data Analysis, Reporting

Industry

IT Services and IT Consulting

Description

About the group: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. Job Tittle: Desk Side Support Engineer LOCATION: Bloomington, Illinois Job Summary · Asset lifecycle management including assets receiving, tracking & deployment and audit / stock management · Procurement of Devices such as desktop, laptop, mobiles Procurement of Software with the help of Client procurement team · Receive new equipment from OEMs, inspect and update the inventory list · Vendor coordination for replacements, warranty repairs · Provision new end user devices that are in scope · Receive devices under repair, provision loaners and make updates to the inventory list as required · Software image rollout with standard images before asset deployment · Provision / break fix of all device that are in scope · Schedule and deliver new and break fix equipment within the office campus Mandatory Skills : Hardware asset Management – Install/troubleshoot/Redeploy Laptops, Desktops, Printers, Network components, Major Incident Management, Basic Knowledge: ITSM Process Management – Change, Release, Data Analysis and Reporting Applications will be accepted until 10/3/2025. The annual salary for this position is between $ 50,000 - $59,500 depending on the experience and other qualifications of the successful candidate. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

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Responsibilities

The Desk Side Support Engineer will manage the asset lifecycle, including receiving, tracking, and deploying devices. Responsibilities also include vendor coordination for replacements and warranty repairs, as well as provisioning new end-user devices.