DESKSIDE AGENT, JUNIOR (JUNIOR IT SPECIALIST)

Location: Washington, D.C.
Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust
As a Junior Deskside Agent, you will assist Treasury Department staff with routine IT support tasks, working under the guidance of senior team members. Responsibilities include deploying hardware, setting up user accounts, and providing basic troubleshooting for hardware, software, and peripherals. This role offers hands-on experience in a federal IT environment and supports the smooth operation of day-to-day technology needs.
Salary Range: 50K-57K

BASIC QUALIFICATIONS (REQUIRED)

• U.S. Citizenship and eligibility for High Public Trust clearance.
• 1–8+ years of relevant IT support experience.
• Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and standard productivity tools.
• Experience with ITSM tools such as ServiceNow.
• Strong communication, customer service, and problem-solving skills.

PREFERRED QUALIFICATIONS

• CompTIA A+, Network+, or Security+ certification.
• Experience with ServiceNow or other ITSM platforms.
• Federal government or large enterprise IT support experience.
• ITIL Foundation certification or equivalent training.
  ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

CORE CAPABILITIES:

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT

• Deliver in-person IT support for desktops, laptops, printers, and other peripherals.
• Perform basic software installations, updates, and hardware troubleshooting.
• Assist with hardware deployment, workstation configuration, and account setups.
• Provide warm handovers and coordinate escalated issues with senior staff.
• Document and track service tickets, resolutions, and activities in ServiceNow.
• Support inventory control and equipment logistics.